Senior Operations Manager (Bpo) (Telco)

You will conduct client program training and reinforcement training for new hires.

You will also guide our newbies in their A-bay training up to their nesting period.

In greater details, here are the tasks that you will be responsible for:

Responsible for consistently delivering high-quality client training programs while adhering to the Company's training methodology.

Facilitate training approach alignment and adherence to the Company's onboarding, New Hire Training, and A-Bay playbook requirements.

Assist in the smooth integration of agents into Operations by supervising them via training courses and A-Bay

Responsible for administering training surveys at the conclusion of New Hire Training and A-Bay in order to measure and report on training effectiveness.

Assesses training needs and learning styles.

Here are the qualifications that is nice to have:

Minimum of 4-7 years of experience in call center operations and/or prior experience in customer service and training experience in a service industry required; BPO/call center experience preferred

This is to be profiled to a TELCO CAMPAIGN.

Shifting Schedule / Onsite

Better if can start ASAP.