Senior Operations Manager / Bpo (Healthcare)

You will conduct client program training and reinforcement training for new hires.You will also guide our newbies in their A-bay training up to their nesting period.In greater details, here are the tasks that you will be responsible for:Responsible for consistently delivering high-quality client training programs while adhering to the Company's training methodology.Facilitate training approach alignment and adherence to the Company's on-boarding, New Hire Training, and A-Bay playbook requirements.Assist in the smooth integration of agents into Operations by supervising them via training courses and A-BayResponsible for administering training surveys at the conclusion of New Hire Training and A-Bay in order to measure and report on training effectiveness.Assesses training needs and learning styles.Here are the qualifications that is nice to have:Minimum of 4-7 years of experience in call center operations and/or prior experience in customer service and training experience in a service industry required; BPO/call center experience preferredThis is to be profiled for a FINANCIAL CAMPAIGN.Shifting Schedule / OnsiteBetter if can start ASAP.Job Types: Full-time, PermanentSalary: Php139,000.00 - Php140,000.00 per monthBenefits: Additional leave Company Christmas gift Company events Health insurance Life insurance Opportunities for promotion Paid training Pay raise Promotion to permanent employeeSchedule: 8 hour shift FlextimeSupplemental pay types: 13th month salary Anniversary bonus Bonus pay Commission pay Overtime pay Performance bonus Quarterly bonus Tips Yearly bonus