Senior Network EngineerAbout Wonders Here at Wonders we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software. At Wonders, we use a combination of bits (technology) and atoms (people) to solve real world problems facing small business owners.
We obsess over placing our customers first and working backwards from there. When our customers succeed, we succeed. The restaurant industry in the US is over a $1 trillion total addressable market (TAM), but remains relatively underserved by technology. Large chains are able to afford expensive tech that gives them a huge advantage; we believe that small restaurant owners deserve access to the same technologies at an affordable price.
Wonders has been profitable for nearly a decade and seen 5x revenue growth in the last three years. As of our last fundraising round in mid-2022, we were valued at $450M and have since seen substantial growth across customer acquisition, product development and company headcount. Thousands of loyal restaurants have entrusted Wonders with their success, and together we have supported nearly 20 million customers. We are proud to be named one of Built In's top companies to work for in 2023.
To learn more about our culture, values and how you can be a part of helping mom & pop restaurants thrive, please visit us here! Helping Independent Restaurants Thrive What the role is about As a Network Engineer, you will work on all things related to the company network infrastructure, from on-prem and the cloud. You will design, implement, and maintain a reliable, secure and efficient data communications network for our offices around the world. You should be ready to contribute to improvements and design. The ideal candidate will be able to deploy, configure, maintain and monitor all active network and VoIP equipment in order to ensure smooth network operation.
Mission To design, build, and maintain the company network to ensure it always stays up and running, can scale, and can handle the unexpected.
Successful Outcomes The network has a high agreed upon SLA uptimeThe network has proper redundancy in place in case of failureThe network must continue to meet the demands of business as it growsThe network team, as a whole, knows how to properly handle and resolve network related incidentsKey Responsibilities Design, administer, maintain and support the availability, performance and security of the network systems that include, SDWAN (Aruba Silverpeak), Cloud Networking (AWS), Routers (Ubiquiti Edge Routers), wireless networking (Unifi), Firewalls, Switches (Cisco), Load Balancers, VPN, QoS, MPLS, SBCs, PBX platforms (Asterisk), Circuits and servers evidencing strong knowledge of security, switching, and routing technologiesMonitor network performance (availability, reliability, utilization, throughput, goodput, and latency) and test for weaknessesMonitor and identify capacity, quality, and performance issues for VoIP traffic to ensure continued, uninterrupted operation of telephony systemsPerform network maintenance and system upgrades including service packs, patches, and hotfixesProvide Level-2/3 support and troubleshooting to resolve issues reported by end userPerform analysis of maintenance failures, research trends, causes of failures, and recommend solutions to avert future failuresPerform, and troubleshoot, on all voice services for all LAN and WAN hardware modulesLiaise with vendors and other IT personnel for problem resolutionFully support, configure, maintain and upgrade in house networks and serversDefine network policies and proceduresGather, compile, and maintain enterprise level VoIP network diagramsResearch and make recommendations on server system administrationQualifications 4+ years of proven hands-on experience in a network administrator roleHands on experience in networking, SDWAN, routing, switching, VoIP, wirelessHands on experience configuring Ubiquiti routers using CLIDeep understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS, route redistribution, Spanning Tree)Knowledge on Cisco, ASA, Dynamic Routing, OSPF, Proxy Servers, Web Filtering and Networking (LAN/WAN, VLAN, DNS, MPLS)Solid understanding of the OSI or TCP/IP modelHands-on working knowledge of carrier-grade VoIP infrastructure, specifically: hosted PBXs platforms (Asterisk), endpoint devices (Polycom, Cisco SPA)Hands-on experience with monitoring, network diagnostic and network analytics toolsExcellent knowledge of best practices around management, control, and monitoring of server infrastructureExperience with firewalls, Internet VPN's remote implementation, troubleshooting, and problem resolutionAbility to setup and configure server hardware and deployments in on-prem data centersAbility to configure network infrastructure with IaC such as TerraformMaintain version control of configurations using GithubExperience in network setup in cloud environments such as AWS (Direct Connect, Transit Gateway, VPC Peering)Able to understand and analyze WireShark results to solve complex SIP VoIP and IP internetworking challengesGreat at organizing, prioritizing and multitaskingSelf-learner, independent, and have outstanding problem-solving skillsExcellent verbal and written communication skillsBS in Electronics and Communications Engineering or related fieldMust be able to work night shift and be flexible to work off hours and weekends if requiredNetwork stack: Ubiquiti routers, Cisco switch, Cloud Networking (AWS), IaC (e.g. Terraform), OSPF, BGP, MPLS, IPLC, Metro Ethernet, IPSec, SDWAN, point to point VPN, OpenVPN, Wireguard, Bind9, Asterisk, DNS
Benefits:Competitive CompensationHMO upon hire, with up to 4 dependentsRemote first work setupNon-taxable allowanceAnnual merit reviewGroup Life InsuranceGovt mandated benefits
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