Senior Jira Consultant

The Jira Senior Consultant is responsible for cloud administration, configuration, and management of the Jira platform. This role focuses on ensuring Jira is optimized for efficient project management and collaboration and provides support for other IT services such as Active Directory, laptop support, and Microsoft 365.

As Jira Senior Consultant, you will:
Be responsible for cloud administration for all Atlassian products, including Jira, Confluence, and Jira Service Management (JSM).
Customize and configure Jira Service Desk projects, encompassing request types, screens, permissions, workflows for agents and customers, and portals. This includes icon logo branding, workflow customizations, SLA, automation, and more.
Efficiently integrate Jira/Confluence with Active Directory.
Create and manage Jira reports and dashboards.
Set up Confluence spaces, templates, file lists, and space permissions.
Troubleshoot and resolve Jira-related issues and support users with best practices and technical guidance.
Develop and maintain reports, dashboards, and filters for efficient tracking of project progress.
Perform system upgrades and ensure Jira integrates effectively with other tools.
Active Directory Support Create and maintain user profiles and account management.
User account management within Active Directory.
Troubleshoot Active Directory issues.
Laptop Support Support basic laptop setup, troubleshooting, and maintenance.
Resolve IT support requests from employees.
Microsoft 365 Support Support users with MS 365 issues.
Provide user account setup and administration.
Qualifications Education: Degree in computer science or any related field.

Required Experience with:
VMware/Veeam.
SharePoint.
Microsoft 365.
Active Directory/Entra ID.
End User support (particularly troubleshooting laptops).
Familiarity with Confluence, JIRA Software, and JIRA Service Desk.

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