Responsible for: The Senior Developer will be responsible for monitoring, analyzing, designing, developing and maintaining client's in-house custom-built ERP-MicroStatus and having it integrated with selected applications such as FreshService and HubSpot, among others including data processing solutions using various technologies to support the solution's planned upgrade.
MAIN ACTIVITIES AND RESPONSIBILITIES
Management and support of MicroStatus and other client products and technologies:
Maintain a current understanding of all systems and features supported by Microsourcing and the Software Development team to maximize the benefits of the technology to the business
Participate in the direction and enhancement of supported Business applications, automation technologies and services
Provide general maintenance of Business applications and automation technologies including archiving, restoration and service deactivation
Provide 3rd level escalation for production support issues and customer concerns.
Process automation design and application builds:
Provide technical assistance and automation solutions in the development of MicroStatus and other automation requirements.
Perform pre and post implementation reviews.
Follow prescribed SDLC & DevOps processes as well as comply with security best practices & policies.
Analyze operational results of supported applications to proactively seek opportunities for improvement in performance and make recommendations to management.
Technical Skills improvement & Mentorship:
Recommend, design and develop training courses to improve team's overall technical competency.
Evaluate new technologies and trends.
Provide supervision and mentorship to junior staff.
Other:
Perform miscellaneous duties and projects as may be requested from time to time by the Software Development Lead.
CORE COMPETENCIES
Leadership
Provide leadership & support to junior staff, appraise their performance (If applicable)
Ensure team & individual Key Performance Indicators (KPIs) are met (if applicable)
Role model & hold others accountable for demonstrating our values & behaviors
Lead function, team, self & others through change, whilst maintaining operational effectiveness
Drive & implement innovation & improvement in function/team
Systems Processes & Policy
Ensure all policies & procedures are adhered to, including compliance obligations
Implement functional organizational design & optimal workforce planning
Ensure key function policies are in place & are current
Drive & implement operational excellence in function / line of business
Ensure compliance within function / line of business
Client & Stakeholders
Establish & maintain effective working relationships with Managers & peers, employees & key stakeholders
Establish & maintain internal & external collaborative relationships, including with functional & industry associations, managers, peers & direct reports
Establish & manage effective relationships with key stakeholders, internal & external, including with functional & industry associations, vendors, Board & Executive team
KEY SKILLS AND CAPABILITIES
Deep understanding of SDLC
Scrum, Agile Methodology
DevOps
Ci/CD
Proficiency in Web & Cloud Development(React, Node JS, Express JS)
Proficiency Data Access and Databases (Microservices, REST APIs, Postgres, AWS Glue)
Proficiency in data warehousing and ETL solutions
Proficiency in development tools and IDEs (VS Code, GitLab)
Proficiency in IT Infrastructure concepts and technologies (Docker and Kubernetes, AWS Cloud Iaas & Paas e.g. RDS, S3, RabbitMQ)
Deep understanding of Software Design and Architecture
Strong Analytical skills
Strong interpersonal, organizational, problem-solving and conflict resolution skills
Ability to build relationships & work collaboratively with clients and organizational peers
Attention to detail
QUALIFICATIONS AND TYPICAL EXPERIENCE:
Bachelor's degree in Programming, Computer science and other relevant degrees
7+ years experience within similar role
Experience working directly with clients
OTHER POSITION REQUIREMENTS
Subject to business demands, additional hours may be required
May be required to travel and work across various sites