Empowering Insights: Australia's Premier Voice of Experience Innovator Our client stands as Australia's leading Voice of the Customer (VoC), Voice of the Employee (VoE), and NPS Management software provider. Their platform employs a structured methodology to systematically elevate customer experiences. Our client's expertise spans various markets and domains, delivering impactful feedback and experience management programs. With successes in B2B, retail, education, finance, and Local Government Authorities, their cross-domain proficiency ensures holistic experience insights, driving transformation.
Job Description As a Customer Success Manager, you will manage existing customer renewals while strategically upselling and cross-selling to expand your customer portfolio. Your role will involve increasing customer satisfaction by thoroughly understanding how customers are utilizing the platform and identifying any gaps or opportunities for improvement. Come join us and be part of Australia's foremost software provider!
Your Career's Next Chapter: Experience the Voice of Opportunity Employment type: Full-time
Shift: Day Shift, Mon - Fri 06:00 AM - 03:00 PM
Work setup: Permanent WFH
Perks: Day 1 HMO, 25 Annual leaves, Potential Visit to AU, Above-average salary, Global exposure, Upskilling or training if needed to be provided by the client
Your Role in the Spotlight: Conducting the Symphony of Success Managing existing customer renewals.Upselling and cross-selling to expand your customer portfolio.Increasing customer satisfaction by understanding how customers use the platform and identifying any gaps.Driving usage by reaching out to end users to encourage regular platform use.Ensuring engagement with the right stakeholders in an account and that they receive relevant communications.Collaborating with marketing and implementation teams to ensure the most relevant information is passed on.Being mindful of customer business challenges and goals, and understanding how the platform fits into these.Meet the Criteria: Tune into the Qualifications We're Seeking 3 to 5 years of experience in customer success, sales, account management, or customer service.Fluent in verbal and written English communication skills.Proven track record of building strong relationships with clients and internal stakeholders.Creative and innovative in problem-solving and providing solutions.Working knowledge of the Customer Experience industry.Knowledge of project management.Encore Rewards: Benefits That Hit All the Right Notes Day 1 HMO coverageCompetitive PackagePermanent WFH arrangementDay shift schedule25 Annual leavesPotential Visit to AUUpskilling or training if needed to be provided by the clientUnlimited opportunities for employee referral incentives across the organizationStandard government and Emapta benefitsFun engagement activities for employeesMentorship and exposure to global leaders and teamsUpskilling through Emapta AcademyCareer growth opportunitiesDiverse and supportive work environmentWho are we? Discover a world of possibilities at Emapta, where your career takes flight in stability and growth. Join a team that thrives on camaraderie, supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration, innovation, and personal development. We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment.
With a wide roster of international clients from various industries and a proven track record of success, Emapta offers a stable foundation for your career. Team up with like-minded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.
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