Senior Coordinator, Sales Operations & Support

Senior Coordinator, Sales Operations & Support Philippines
Job Description Who we are: Nearly all aspects of our lives involve the use of technology. It is how we work and play and do anything in between. This connectivity or use of data is built into the very fabric of our society. It is vital to human progress. Vertiv believes there is a better way to meet this accelerating demand for data — one driven by passion and innovation.
As industry experts and Architects of Continuity, we collaborate with our customers to envision and build future-ready infrastructures. We leverage our portfolio of hardware, software, analytics, and services, to ensure our customers' vital applications run continuously, perform optimally, and scale with business needs.

Why Join Us? Meaningful and Fulfilling Work Inspiring and Caring Leaders Global Talent Center Recharge Your Potential
Primary Duties and Responsibilities: The core duty of the individual that demonstrates and effectively applies depth and breadth of knowledge and skill in a technical or functional area in observable and measurable terms.

Reviews purchase orders all Vertiv product orders within the required turnaround time of not exceeding 24 hours. Reviews CPQ quote to ensure accuracy of order versus submitted PO. Processes after-invoice adjustments in a prompt manner to avoid unnecessary credit hold to customers. Generate proforma invoice and Order Acknowledgement as requested. Processes Return Materials Authorization in a prompt manner to avoid unnecessary credit hold to customers. Performs any reporting activity or task assigned by immediate supervisor as needed, or in fulfillment of and in relation to essential functions. Performs milestone billing on Project Orders based on assigned Global Strategic account. Ensures Order-to-Cash processes are completed efficiently.
Background / Experience Required: 1–3-year experience in Customer Service 2-year experience with Vertiv Customer service environment