Senior Collections Officer Innovative Australian SME Fintech Overview:
We are seeking an experienced Senior Collections Officer to assist with managing and collecting overdue repayments. This will involve responsibility for effectively managing a portfolio of overdue accounts, with a strong focus on achieving collections targets while also preserving long term customer relationships, and resolving any disputes or issues that arise during the collection process. The successful candidate must have good communication skills, be well organised, and have practical experience working in a fast-paced, high-volume collections environment.
Key Responsibilities: Ensure relevant notices are issued to customers in a timely and accurate manner.Ensure email correspondence is handled in a timely, accurate and professional manner.Manage a portfolio of delinquent accounts, including tracking and monitoring overdue payments.Contact customers by phone, email, and other means to negotiate payment plans and collect outstanding debts.Investigate and resolve any customer disputes or issues related to their account.Maintain accurate and up-to-date records of all collection activity and communication with customers.Develop and maintain respectful relationships with customers to facilitate the collections process and promote customer retention.Work with internal teams, such as sales and customer service, to resolve customer issues and improve the collections process.Collaborate with management to develop and implement strategies to improve collections performance.Qualifications and Experience: Confident spoken and written English.3+ years collections experience.Good negotiation skills, and ability to handle difficult conversations respectfully and professionally.Proficient in using PC and MS Office tools.Experience with SME collections desirable.Understanding of Australian regulatory environment desirable.We're Offering: Competitive salary (depending on experience).Attractive allowances and benefits.A supportive and dynamic work environment.Ongoing professional development opportunities.Australian business hours schedule (morning/day shift), Monday to Friday.Please note: This is a full-time onsite role based in Ortigas (location - Robinsons Equitable Tower, ADB Avenue).About Our Client:
Our client is an innovative Australian fintech providing business lending services to SME businesses throughout Australia. Established in 2015, and led by a very experienced management team, our client offers finance for asset purchase, motor vehicles, business equipment and insurance premium funding.
About ESC Corp:
ESC is an Australian BPO established in The Philippines and Vietnam for 13 years. We specialise is supporting small and medium businesses to compete and grow by leveraging our management expertise, and our highly capable Filipino team, across financial services, NDIS and disability support, and IT support and development. Our vision is to become a leading service provider by creating tailored-fit outsourcing services that reliably and effectively support our clients in achieving their business goals, and at the same time, to provide a nurturing and engaging team environment for our staff, leading to rewarding, long term career development. ESC is an equal opportunity employer. We celebrate diversity, and we are genuinely committed to creating an inclusive and respectful workplace for all employees.
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