The Business Process Improvement and Operational Excellence Manager will play a crucial role in enhancing the Sales and Marketing Group's (SMG) efficiency and effectiveness by leading process improvement and policy development initiatives. This position involves collaborating with process owners and cross-functional teams to evaluate and optimize current business processes, workflows, and systems.KEY RESPONSIBILITIESThis role will primarily be tasked at driving process improvement and policy development initiatives with process owners and cross-functional teams to ensure seamless execution, aimed at generating positive business results.Evaluate current business processes, workflows, and systems, in collaboration with cross-functional teams, to identify inefficiencies, streamline workflows, and implement improvements that enhance productivity and quality.Conducts regular post-evaluation of major sales & marketing activities and provides recommendationsLeads the development, implementation, and compliance of internal SMG policies and procedures, ensuring alignment with overall company requirements and industry best practice.QUALIFICATIONSBachelor's degree in Business Administration, Management Engineering, or any related field. Minimum 10 years of experience in process improvement, operations management, or a related field. Proven track record of driving process improvements and achieving tangible results. Knowledge of Lean Six Sigma or other process improvement methodologies. Experience with process mapping and documentation tools. Proficiency in data analysis tools (e.g., Excel, Tableau). Strong understanding of business operations and workflows.Experience in the real estate industry. Certification in Lean Six Sigma or other process improvement methodologies. Knowledge of industry best practices and standards. Ability to work independently and as part of a team.CORE COMPETENCIES Process Improvement: Proven expertise in identifying, analyzing, and optimizing business processes to enhance efficiency and effectiveness. Change Management: Ability to lead and manage organizational change initiatives successfully. Data Analysis: Strong analytical skills to evaluate data, identify trends, and make data-driven recommendations. Project Management: Experience in managing projects from initiation to completion, ensuring timely delivery and meeting objectives. Communication: Excellent verbal and written communication skills to effectively collaborate with cross-functional teams and stakeholders. Problem-Solving: Ability to identify and resolve complex issues and challenges.