Senior Associate Quality - Japanese

Education: Have finished at least Senior High School level but Bachelors degree holder or in progress is highly preferred Qualification: 3 or more years of relevant previous customer services experience (preferably in contact centers, includes time in a quality assurance role) 1 or more years in a quality assurance role (BPO-related experience is highly preferred but not required) Live customer support experience (phone, chat, email, in-person, etc.) handling US based users. Live customer support experience for users in a Japanese speaking country is a plus. This role is also open for fresh graduates who are eager to embark on an exciting and rewarding career in the outsourcing industry! Technical Skills: Strong analytical, problem solving and general troubleshooting skills Excellent general computer skills Soft skills Excellent written communication and interpersonal skills } Must exhibit active listening, be able to probe effectively and handle issues and complaints in a courteous, professional and friendly manner Problem solver, able to multi-task, think creatively and escalate issues and ideas to solve these issues. Strong customer first focus and ability to provide excellent white glove support, even when delivering bad news. Proven ability to de-escalate customer issues using soft skills and empathy is key Tech-savvy Language: Bilingual with intermediate to excellent spoken and written English communications skills and near-native to native Japanese language proficiency Familiarity with cultural norms (specifically for Support) of a Japanese-speaking country. Experience living in Japanese-speaking country preferred.