Duties & responsibilities • Resolve Tier 1 (simple queries) and support resolution of semi-complex or complex queries and transactions related to core HR processes
• Maintaining data in Workday pertaining to employee life cycle such as Promotion, Transfer, Contract extension, Title change, Probation & other job change transactions
• Demonstrate high proficiency in HR processes and standard operating procedures with ability to resolve complex queries
• Communicate and distribute processes, policies, and other relevant documentation to employees needed to resolve the query/ issue
• Adhere to and demonstrate high proficiency in agreed KPIs, SLAs, and customer service standards
• Handle escalations from process partners, HRs and provide RCA plan.
• Ownership of team deliverables in absence of Team Lead
• Quality Check on the Key/Critical HR transactions processed by team as defined in the Quality framework
• Assist with building and maintenance of a Knowledgebase for Case Management
• Provide continuous feedback to peers, Leads and HR partners about internal employee service trends and opportunities to improve
• Ownership of client calls with the AMR HR SD Leads on a regular basis and ensures required documentation
• Review SOP's and Process Maps of related HR processes
• Escalate complex queries to appropriate owner (inside or outside of HR)
• Challenge the status quo and implement process improvements to enhance the end user and HR partner experience
Performance objectives • Good Team Player and customer service skills
• Highly motivated and Organised
• Attention to detail and an ability to work towards tight deadlines
• Ability to work in a fast-paced environment with constant deadlines
• Proactive in achieving results and seeking improvements
• Result oriented with the ability to manage competing priorities and multiple stakeholders
• Ability to adapt and drive change to derive efficiencies/productivity
Key skills • Demonstrated good understanding of HR management practices, processes & procedures
• Very good written and verbal communication skills
• Previous experience in Workday HR environment preferred or similar HR ERP desirable
• Knowledge of Case Management tool an added advantage
• Proficiency on MS Office Suite skills (Word, Excel, PowerPoint, Outlook)
Employee specification • Bachelor's/Master's degree in Human Resources or equivalent experience
• 3-5 years of experience supporting US & Canada core HR processes
• 3-5 years of experience in HR services role preferred
Location:
Hybrid –Taguig, Philippines If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!
About JLL –
For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 ® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communitiesSEE A BRIGHTER WAY . JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com .
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For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here .
Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
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At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.
For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 ® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communitiesSEE A BRIGHTER WAY . JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com .
