Job Summary
As an SAP Sales and Customer Experience (CX) Consultant, you will be part of a dedicated team responsible for creating blueprints, developing solutions, and providing support for SAP Sales and CX solutions.
This includes expertise in areas such as *Sales & Distribution (SD), Customer Relationship Management (CRM), Cloud4Customer (C4C), Sales/Service/Marketing Cloud, Customer Data Cloud, CallidusCloud, Billing and Revenue Innovation Management (BRIM), Contract Accounts Receivable & Payable (FI-CA), Emarsys, Vistex*, and more.
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Key Responsibilities
- Solution Development & Support
- Provide business, functional, and technical support for SAP Sales and CX solutions.
- Gather and analyze business requirements, identifying gaps in current processes and configurations.
- Develop tailored solutions addressing SAP Sales and CX requirements.
- Lead testing, defect resolution, and validation of SAP Sales and CX implementations.
- Consulting & Collaboration
- Offer strategic technology consulting, developing recommendations to address business needs.
- Collaborate closely with clients and internal stakeholders to ensure seamless integration and functionality.
- May require international travel to conduct workshops, training sessions, and client meetings.
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Functional Experience & Requirements
Educational Background:
- Bachelor's or higher-level degree in Business, IT, or a related field.
Professional Experience:
- Minimum *2+ years* of experience working in any of the SAP Sales and CX solutions (SD, CRM, C4C, BRIM, FI-CA, etc.)
in a *functional or technical consultant* role.
- Knowledge of integration dependencies across SAP modules (e.g., FI, CO, SD).
Client Engagement:
- Open to travel internationally to support onshore activities and client interactions, including workshops and training sessions.
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Key Skills
- Strong *interpersonal and communication skills* (both verbal and written).
- Excellent *problem-solving abilities* and analytical skills.
- Self-motivated, adaptable, and able to thrive under *pressure* with a proactive and collaborative attitude.
- Team-oriented with a commitment to delivering high-quality, client-centric solutions.