SALARY: 60,000 to 100,000
WORK SETUP: Hybrid (10 days onsite per month)
SCHEDULE: Rotational schedule (Monday to Friday)
LOCATION: Taguig
QUALIFICATIONS:
• Graduate of 4-year college course (preferably IT or Engineering)
• Working user experience with MS Office Suite (MS Word, Excel, Powerpoint) or Office 365
• Must have hands-on SAP FI support is required.
• AP/AR, GL, Asset Accounting, Banking, Contract Lease Management (CLM)
• Previous experience in application maintenance or support work is required.
• Experience in project management, systems analysis and design is required
• Working knowledge and hands-on experience on editing or creating ABAP Function Modules or Routines (i.e., read and write ABAP code. Write start & end routines, customer exits) is required.
• Practical experience in documenting solutions and functional designs to support development of objects based on the stated business requirements and goals is required.
• Working knowledge of SAP IDOCs and BAPIs is required.
• Working knowledge of ITSM processes (especially, Incident and Change Management) and/or ITIL best practices is required.
• Previous experience in project management, systems analysis and design is desired.
• Working knowledge on Opentext Vendor Invoice Management is a must.
• Working knowledge of SAP BASIS and NetWeaver is desirable.
• Working knowledge on SAP HANA or S/4 HANA is desirable.
• Familiar/trained in SAP Capacity and Performance concepts and/or best practices is desirable.
• Working knowledge of SAP Solution Manager and HP Quality Center or other Incident Management and Change Management systems is desirable.
• Experience working in a multicultural environment.
RESPONSIBILITIES:
• Review and understand all existing processes as configured in the SAP FI including client specific enhancements and customizations.
• Performs Incident, Problem and Change Management tasks/activities thru problem solving/analysis, bug fixing and coordination with users/stakeholders and other support groups.
• Adhere to globally defined ITSM processes and SAP AMS processes (i.e., use of ChaRM in Solution Manager) for proper tracking/monitoring,
• Performs risk, schedule and cost impact analysis for small enhancements by working with different workstreams in resolving technical issues.
• Performs on-call support work based on the 24x7 support service and the team rotation defined and agreed.
• Participate and/or lead bridge calls to facilitate coordination and problem resolution of SEV1 and SEV2 incidents.
• Ensures completeness of problem/impact analysis and that Post Mortems are completed for all SEV1 and SEV2 incidents as appropriate.
• Reviews completeness of root cause and recommended resolution / workarounds.
• Participates in Operations or Problem Management calls/meetings as required.
• Create documentations as needed to build solution and operational knowledge.
• Leads or drives innovation as part of Continual Service Improvement of the SAP CoE team.
