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Job Overview: As a Coach for the Expense Solutions team, you will be a technical resource and subject matter expert on configuration modules relating to SAP Concur Travel and Expense. You will work directly with SAP Concur clients to fulfill functional and technical roles in the support of Concur products.
Responsibilities:
Analyze client configuration requirements and manage the completion of requested configuration tasks following Expense Solutions procedures and best practices. Provide scoping and execution on consulting engagements with the customer. Coordinate and organize configuration tasks with all necessary parties including internal resources, clients, strategic partners, and clients. Routinely use excellent written and verbal communication skills and demonstrate the ability to effectively interface with external clients and internal departments. Configure SAP Concur products and perform knowledge transfer to the client for the effective use of the system. Manage consulting session meetings and provide communication with next steps to customer. Ensure configuration tasks are completed accurately and on time. Ensure completion of deliverables, managing schedules and meeting milestones. Effectively manage expectations that are set with customers. Maintain accurate, high-quality and timely documentation for all steps and activities undertaken in order to resolve client issues/questions. Maintain a current and thorough understanding of our SAP Concur product suite. Completes other activities and duties as needed. Be aware of, and comply with, all corporate policies.
Qualifications
Education, Experience & Training required: 2+ years in Consulting, Project Management, Implementation, or related field with client service experience. One or more years in Technical Support, Implementation or pre-sales role interfacing with customers. Four-year degree or equivalent experience; Technical Degree Preferred. Ability to pass a background check.
Job Specific Specialized Knowledge & Skills:
Experience with SAP Concur products or similar competing products is preferred. Experience with software as a service (hosted) is preferred. Successful experience working directly with customers to resolve complex issues. Demonstrated knowledge of project management tasks in application implementation environment. Fluent in English with effective communication skills. Demonstrated ability to prioritize and manage workflow to meet deadlines. Demonstrated ability to establish and maintain an effective follow up system to ensure timely and accurate handling project implementation. Problem solving, analytical mindset Task based, process driven approach to achieving objectives Familiarity with financial concepts and systems is a plus Familiarity with Project Management concepts and systems is a plus Familiarity with SQL is a plus.
Critical Performance Competencies:
Personal Professional Effectiveness Communication and Influence Planning and Organizing Partnering Process Management / Quality Decisiveness / Judgment Business Acumen/Strategic Business Perspective Integrity/Savvy Innovation
Value Competencies:
Displays passion for & responsibility to the customer Hires, develops & rewards great people Displays leadership through innovation in everything you do Displays a passion for what you do and a drive to improve Displays a relentless commitment to win Displays personal & corporate integrity Customer Focus Results Driven
EEO:
Equal Opportunity Employer, M/F/D/V. Physical and Cognitive or Mental Requirements: Major job activities – physical requirements: Use of computer and keyboard for extended periods of time on most or all workdays Use of telephone – throughout the workday as needed to conduct business Working under time pressure Working rapidly for long periods Communicating and interacting with others
Major job activities – mental requirements:
Multiple concurrent tasks Ability to perform under stress Reading and comprehension Writing Problem solving Confidentiality Customer contact Working environment (where major activities are carried out): Indoors in an office or control room
Working hours:
40+ hours per week will typically be necessary to accomplish performance objectives and to provide satisfactory job presence and/or responsiveness Flexibility as to the specific working hours may be required or available
? Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: ********
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy . Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 398986 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
