**CLIENT**:
Our client is a the no.
1 CXM agency globally and the Salesforce partner of the year in Switzerland.
We are hiring for their Philippine ooffice.
**JOB DESCRIPTION**:
- Admin task
- Managing roles and permissions for Business Manager users.
- Managing storefront data and code using import/export, jobs, and replication.
- Setting site or global preferences and creating custom preferences.
- Monitoring and controlling B2C Commerce instances.
- Performing standard system backups.
- Coordinate with other support groups if required
- Ensure that all projects provide a full documentation of their solution
- Act upon any monitoring alerts
- Provide feedback on ticket / problem to improve the monitoring solution
- Report on monitoring alerts and identify when alerts can be classified as pro-active
- Support engineer
- Incident (bug and service request) and problem analysis and resolution.
- Debugging issues and performing complex code/config changes to ensure resolution
- Analysis of ticket trends and provide recommendations to revert any negative trend
- Own the issues until resolution.
- Supporting Clients with technical knowhow
- Collaborate with an international team Coordinates feature requests, pull requests, bugs in Magnolia modules, issues or other topics with Magnolia support / devs
- Escalate to other support teams if resolution can't be found or to the technical lead
- Using ServiceNow as unified working tool to manage incidents
- Responsible to build/maintain technical and training materials in central repository
- Responsible to build/maintain Quick Reference guides and FAQ's
- Maintain internal team documentation - process changes, configuration documents etc.
- Problem management to find the route cause and implement a resolution
- Perform or support the required regression testing
- Perform MASS updates
- Includes correct assessment of priority and business service
- SLA monitoring
- Receive knowledge transfers from new projects
- Review all documentation provided by new projects to acquire knowledge regarding new processes implemented
- Act upon any monitoring alerts
- Provide feedback on ticket / problem to improve the monitoring solution
Report on monitoring alerts and identify when alerts can be classified as pro-active
**JOB QUALIFICATION**
- University or college degree in computer science or business information systems
- 2+ years of experience in software development
- 1+ years SFCC admin experience
- ITIL, certified in foundation level or higher
- Salesforce Commerce Cloud functional skills
- Content Management
- Content assets
- Page Designer
- Einstein Recommenders
- Translations management
- Customer Groups
- Create and manage customer groups and campaigns related to them
- SEO
- Support the client in adhering to the SEO best practices
- Products & Catalogs
- Consulting catalog management and product structure best practices
- Search
- Setting up Search rules based on Business Requirements
- Supporting with Synonym, Hypernym etc.
Setup
- Keyword groups
- Sort rules (including Einstein)
- Checkout
- Einstein Analytics
- PSP configuration
- Security Settings
- Profile settings
- Permission sets
- Interface customization
- Customize buttons, links, and actions
- Lightning components
- UI Design best practices
- Monitoring
- Debug logs
- Scheduled jobs
- OCAPI
- Einstein Analytics
- Excellent verbal and written communication skills in English, client oriented and internally
- Open to participate in the on-call organization as well as in the shift-organisation
- Time management skills
- Strong service oriented and Customer-centric mindset with basic skills in ITIL
- Ability to gather data, analyze, propose actions and solutions and report to direct management
- High motivated, self-starter, and team player
- Coach and train other team members
- Stress tolerance, adaptability, and tactical mindset
- Collaborative skills
- Interpret, visualize, and present trend analysis results to stakeholders.
- can-do and pro-active attitude
- Good presentation skills
- Attention to details
**ACTIVE DATES**
Urgent hiring!