At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.
The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We're looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you're looking to build your career with an exceptional team, you've come to the right place. Join SolarWinds and grow with us!
Your Impact: Oversight of Salesforce daily operations and system performance. Support sales performance reporting, partnering closely with Channel Ops team and Channel account managers to understand their critical priorities for Channel programs across regions Collaborate with other team members to understand needs, requirements, and business processes for our Salesforce instance Responsible for internal communication on Salesforce system i.e. bug fixes and new features. Responsible for process documentation on Salesforce system. Support the Salesforce roadmap by successfully configuring new features and system enhancements. Actively participate in change management (communications, online help, UAT, training, etc.) to support program rollouts in partnership with Sales Operations and other business operation teams Elicit continuous system and process improvement requirements using cross-departmental workshops, use cases, process documentation, business analysis, and task and workflow analysis Work on various ad hoc Salesforce administration projects with primary emphasis on continuity of sales and marketing operations Manage Imparter portal experience with Salesforce and integrations back and forth between Salesforce and Imparter Support Channel/Partner roadmap through to deployment, user adoption, and ongoing improvements. Your Experience: 3+ years Salesforce administration experience, including Sales, Service Cloud. Experience with any Partner Portal is plus. Experience in user set up, profiles, roles, teams security. Experience in creating and managing Flows, data validations and object customizations. Strong understanding of Salesforce administration, best practices, and strong knowledge on Salesforce Security model. Must possess ability to work independently in a fast-paced, dynamic environment. Thorough knowledge of Salesforce Lightning platform. Passion for leading and driving to results, with ability to analyze systems and processes for inefficiencies leading to clearly communicated recommendations for solutions or improvements using either new or existing technology. Ability to manage change in an agile environment with global stakeholders. Excellent skills in self-audit careful documentation of process, testing changes thoroughly, and ability to interpret results to verify accuracy or identify anomalies. Fluent in spoken and written English. Additional Knowledge & Skills Salesforce Certified (Administrator or Advanced Administrator)
