Job Summary:
The Salesforce Administrator will be responsible for managing all aspects of our Salesforce platform, including user and license management, support ticket handling, requirement elicitation, configuration changes, development, user adoption monitoring, and training material creation. This role requires a seasoned professional with strong technical skills, extensive Salesforce experience, and a commitment to driving efficiency and effectiveness through Salesforce best practices.
Key Job Responsibilities: Handle all aspects of user and license management, including new user setup, deactivation, managing roles, profiles, permission sets/groups, and public groups. Act as the primary point of contact for handling support tickets related to Salesforce issues, troubleshooting problems, and resolving user inquiries. Engage with users and stakeholders to identify and elicit requirements, gather feedback, and prioritize enhancement requests. Perform Salesforce configuration changes, including but not limited to flow automation, fields, page layouts, record types, custom settings, dashboards, and reports. Engage in Salesforce development activities such as application administration, Apex coding, Lightning Web Components, and managed packages customization Monitor user adoption and usage of Salesforce, identify areas for improvement, and implement strategies to drive increased adoption. Create training manuals and materials to facilitate user training and enablement on Salesforce functionality and best practices. Key Job Requirements: Bachelor's degree or higher in a relevant field. 3+ years of experience in Salesforce administration with a successful track record. Salesforce certifications in System Administrator, Advanced Administrator, and Platform App Builder required. Additional certifications such as Sales Cloud Consultant, Service Cloud Consultant preferred. Proficiency in Salesforce setup, configuration, and customization. Understanding of Salesforce data model and security concepts. Ability to manage users, profiles, roles, and permissions effectively. Knowledge of workflow automation and customization tools within Salesforce. Familiarity with HTML, and JavaScript for page customization or other requirement. Strong analytical skills for problem-solving and solution collaboration. Commitment to staying updated on Salesforce features and best practices. Adaptability to changes in the Salesforce platform and business requirements
