Sales Tool Helpdesk Analyst (Open To Fresh Graduates)

Position Description: The main responsibility of the Sales Tool Helpdesk Analyst is to provide support to sellers and Sales team and to correctly submit B2B contracts in their CRM system. Assist sellers with compiling a product portfolio of what existing clients currently have, in order to help the seller contact the client and offer them new solutions, as the client is discontinuing old products.
Key Responsibilities

• Process incidents and requests, submitted by the users on our different platforms. This includes both technical issues and "how-to" questions.
• Provide live assistance on our chat support a few hours per week.
• Able to meet or exceed agreed service level targets with the client.

Qualifications:
** College Graduate
** Open to Fresh Graduates
** Amenable to % back-office role
** With basic trouble shooting experience is an advantage
** Basic technical skills will do
** Amenable to onsite training
** Amenable to work in Taguig
Skills: English Incident Management Tagalog (Philippines) Technical Analysis