About Us HelloConnect HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.
HelloFresh
HelloFresh is a global leader in delivering delicious meal kits and grocery boxes straight to customers' doorsteps. We are dedicated to providing high-quality, convenient, and sustainable meal solutions that inspire people to cook and eat healthy at home. Our commitment to innovation and customer satisfaction drives our ongoing success.
Job Overview As a Team Leader, you will be responsible for overseeing the work of team members, providing guidance, support, and feedback, and ensuring that all team members meet their performance goals. You will play a crucial role in coordinating and assigning tasks, ensuring the team works cohesively to achieve its objectives.
Job Description You are responsible for overseeing the work of team members, providing guidance, support and feedback, and ensuring that all team members meet their performance goals.You will coordinate and assign tasks to the team members and ensure that everyone works together to achieve the teams objectives.Responsible for conducting touch base meetings and 1:1 coaching sessions and identifying growth areasReviewing customer emails and communications to ensure theyre in line with our brand guidelinesHelping create resources and materials for your team to share externally to partnersPerforming Hubspot pipeline reviews and ensuring the data and line items are filled out properlyObserving external introduction calls and providing feedback to associates who are assisting our customersEnsure deadlines are met, monitor progress, and develop strategies to overcome obstacles.Collaborate with different departments within the organisation to ensure the projects and initiatives are aligned with the overall goals and objectives of the organization.Completing ad-hoc tasks across entities including month-end close relevant tasks Requirements A bachelors degree in the field of business administration, communications, marketing or related fieldAt least 1 year experience as a sales team leader in a B2B environmentExperience in a food tech environment is an advantageExcellent English Communication and Presentation skillsStrong Research and Analytical skillsKnowledgeable in Google Suite and HubspotWilling to work on a graveyard shift Why work for us? At HelloConnect, you'll join an organization that values innovation and leverages cutting-edge technology to transform customer experiences. With a collaborative culture, continuous learning opportunities, and a customer-centric focus, you'll contribute to impactful projects that drive business success. Upholding ethical standards and promoting diversity and inclusion, HelloConnect fosters a positive work environment. Your well-being is prioritized through comprehensive benefits and perks. Join us to shape the future of digital experiences and make a difference in the lives of our clients and their customers.
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