The RISE mission is to Accelerate Internet for the Philippines - we do this by focusing on the overall customer experience; providing excellent internet services while creating a positive impact on our partners and their industries.
From very humble beginnings and with a desire to carry out our mission, we have grown to serve business and wholesale customers in Cebu, Manila, and Davao. Our business customers come from varying industries, such as real estate, IT, and business process outsourcing, to name a few. Nonetheless, they all have one thing in common: they require high-quality service and great customer support.
To deliver the best customer experience, RISE works exclusively with technical services company Pathfinders, through which we maintain our benchmark average of 1.8 weeks installation time for business clients. Together, we operate GetaFIX, the biggest Internet eXchange in the Philippines that helps the efficiency of content and connectivity in the country. We also operate Open Access Network, a Fiber as a Service offering that helps reduce complexity for developers and telecommunication companies while increasing customer satisfaction.
Throughout the group, we foster a performance-based culture, where team members are encouraged to take ownership and exceed expectations for their projects. We practice transparency by conducting regular check-ins and quarterly performance reviews, which helps us achieve goals and continuously advance together. We promote work-life balance and have team activities, such as monthly get-togethers to celebrate our wins, and sponsor work-related training and conferences.
Be part of a growing mission-oriented business that requires new leaders who are proficient, proactive, and direct. Be rewarded with great colleagues, a supportive environment, a competitive salary, and a compensation package that includes HMO for you and your family. Flex time is offered for some roles and your teammates will be there to help as you further hone your skills and accomplish responsibilities. Make a difference and grow with us.
The Sales Support Lead is responsible for leading the Sales Support Associates to ensure that administrative tasks are provided to the sales department. The Lead will provide the day-to-day oversight by prioritizing workloads for the Sales Support team.
\n Duties and responsibilitiesProvide oversight, guidance and support to entire Sales Support team.Monitor and assist with the Sales Support Team's daily work flow ensuring department deliverables are consistently met.Manage and develop the Sales Support Team through effective motivation, coaching, and accountability.Provide regular feedback to assist in performance and process improvement.Organize and provide training to new employees and current staff of Sales Support team when needed in the areas of customer service related methods, procedures and techniques.Ensure timely execution of contract commitments and optimal linkage between sales and operations.Coordinate and cooperate with other departments as required to effectively resolve customer problems.Serve as a point of contact for other departments for Sales Support related matters.Serve as the initial escalation point for the Sales Support team to ensure issues are handled in a timely manner, with escalation to Management when appropriate.Responsible for keeping Management apprised of operations on a daily and weekly and monthly basis.Identify areas of process improvement related to daily duties for Sales Support.Assist Head of Sales in development and improvement of Department procedures as company evolves and grows, including suggestions for methods to improve operations/ procedures, efficiency and service to both internal and external customers.Ensure team's compliance to all internal policies and procedures. Ensure compliance to Data Privacy law. QualificationsStrong written and verbal communication skillsA hands-on and a can-do mentalitySelf motivated and demonstrated ability to meet or exceed expectationsCreative and persistent in finding ways to reach target audiencePossess poise and confidence and the ability to think quickly
\nHiring Process Our team recognizes the importance of your candidacy, and we want to ensure that your application receives the attention it deserves. We aim to give our applicants a good experience by being timely, efficient, and direct. Rest assured that your application will be carefully reviewed and processed promptly.
Privacy Statement RISE is committed to protecting your personal information. Your information will be collected, used and may be shared by RISE with third party service providers to serve lawful purposes, for RISE recruitment process, including processing of data by third party when required. Your information shall be held only as long as necessary to achieve the purpose for which it is collected. The use and transfer of your information will be strictly in accordance with the applicable data privacy law and in line with our privacy policy available at RISE Privacy Policy. Further, by clicking Apply, you agree and acknowledge that you have read RISE's privacy policy and fully understand your rights to access, correct or withdraw your information anytime.
