**Qualifications**:
- Graduate of a 4-year Bachelor's degree (Finance or any Business Administration)
- With at least 1 to 2 years of functional related experience
- Excellent Communication Skills (oral and written)
- People Skills
**Job description**:
- Responsible for providing rapid action/solution to escalations concerning Retail Distribution policy issuance cases processed under STP (Project Mercury).
Identifies gaps in the GI system and processes.
Provides case management and troubleshooting support.
Coordinates with IT partners for system concerns beyond basic troubleshooting.
- Assists in the day to day operations of various Retail Distribution Units (Agency, PSBank/Alternative Channel, MBTC) and Support Units (Policy Issuance, Policy Delivery) in relation to policy fulfillment cases raised via STP (Project Mercury)
- Application processing (New Business and Renewal)
- Account servicing for GI products with UW requirements
- Continuous functional alignment and coordination with various Support Units (Licensing, Claims, Collections)
- Assistance in Claims concerns
- Premium verification
- Level 2 Angel Support
- Ensures that all transactions are processed within the agreed service level standards
- Keeps an open line communication to immediately address channel concerns
- Provides timely feedback or challenges on processes
- Timely submission of regular and special reports
- Participates in systems testing (Project Mercury)
- Attends to distributors' inquiries and concerns
**Salary**: Php20,000.00 - Php23,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
- 13th month salary
- Bonus pay
- Overtime pay
Ability to commute/relocate:
- Makati City: Reliably commute or planning to relocate before starting work (required)