Job Description This is a remote position.
Job Overview : We are seeking a proactive and detail-oriented Sales Support Assistant to join our team. This role is crucial in providing administrative support to our sales team and ensuring smooth operations throughout the client journey. The Sales Support Assistant will primarily be responsible for handling client communications, managing travel documentation, and supporting internal invoicing processes. Job Description: -Use reports from Invoicing software to send Bon Voyage and Welcome Home emails to clients, including requests for feedback and Google reviews post-travel. -Handle small requests from suppliers through phone calls or emails as needed. -Prepare and send personalized document emails to clients with all necessary travel documentation prior to their trip, including reminders about travel insurance and adding travel guides. -Upload supplier invoices into Invoicing software for agents to access. -Generate and send monthly emails to clients, reminding them of upcoming travel deadlines. -Follow up on client inquiries with simple emails if there has been no response. -Assist in assembling travel quotes for agents as needed
Requirements
Excellent written communication skills for crafting personalized emails and follow-ups. Strong organizational skills to manage and track various tasks and reports. Attention to detail to ensure accuracy in documentation and client communications. Basic customer service skills to handle supplier requests and client follow-ups. Ability to work independently and manage multiple tasks simultaneously. Familiarity with travel documentation and processes is preferred.
Benefits
Permanent Work-from-home setup Company-provided equipment Secondary WiFi Modem 21 Leave Credits 100% conversion of UNUSED leave credits HMO on Day 1 13th Month Pay Grab Voucher every month Birthday Gift Loyalty Gift Christmas Gift Work-Life Balance Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.