Sales - Outbound (Call Centre & Customer Service)
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Accenture in the Philippines is currently looking for Sales Operations Senior Analyst who will be responsible in performing the following day-to-day task:
Ability to identify and grow talent, lead, motivate and coach direct reports in order to establish and develop an effective team; identify outliers and manage the team's performance to continuous KPI achievement. Managing day-to-day operations – ensure consistent quality and productivity across channels (call, email, chat, etc.) to add maximum value for advertisers. Ensure consistent performance according to the relevant service level metrics or revenue/funnel goals. Strong communication to ensure quarterly strategy as well as monthly and weekly priorities are understood and adhered to by agents. Able to adjust messaging to different target audiences (agent, Ops Manager, Facebook) with to-the-point communication. Able to adapt quickly to changes in workflows/processes/procedures/product features. Proactively share existing bottlenecks and challenges with quantified impact on operations to allow appropriate prioritization. Able to clearly outline current performance drivers of their market and actions to improve. Maintain a professional and personable demeanor at all times. What are we looking for? Open to College graduates and undergraduates with relevant work experience Must have at least 3 years of BPO work experience with at least 1 year in supervisory role Must have at least 1 year of relevant experience in Sales (upselling, cross-selling, online sales, or telemarketing) Join our high performing team and enjoy these benefits: Competitive salary package, company bonuses, and performance incentives Loyalty, Christmas gift, inclusion, and diversity benefits Paid sick and vacation leaves Expanded maternity leave up to 120 days* HMO coverage (medical and dental) from day 1 of employment Life insurance Employee stock purchase plan Flexible working arrangements Accessible locations Work Life Balance Healthy and encouraging work environment Career growth and promotion opportunities Volunteering opportunities *Terms and conditions apply
About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world's largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 624,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at
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