Role Summary
To be the first line of support in rendering quality assistance to each sales person that will enable them to book business with Sophos.
Sales Operation Tier 1 Support will be the liaison between internal department to fix issue, coordinate request and disseminate information among Sophos employee not limited to Sales, IT, Finance, Order Processing, Support, Pricing Operations, Marketing and Regional Sales Operations.
This incumbent will report to the Sales Operations Team Leader
- Manila and dotted line to Sales Operations Manager.
What You Will Do
- Ensuring that all tickets are being handled on a timely manner.
Includes, but is not limited to:
- o Quoting assistance and margin change request
- o Deal Registration
- o Incumbency
- o Account and opportunity territory alignments
- o Consolidation requests
- o Providing individual quote support to reps
- o Providing basic CRM training to reps
- Easily identify and prioritize tickets according to the business needs.
- Evaluate information collected from multiple resources, resolve conflicts and render high level of support.
- Easily adapt to a very fast paced environment and ability multi task.
- Proactively taking part in all Global Projects
- Data Integrity, quality, validity and cleansing
- o Analyze and clean CRM data by understanding Sophos business
- o Assist with data cleansing from company acquisitions
- o Research and investigate data irregularities/anomalies
- Maintain requests according to the departments practices with the ability to prioritize multiple responsibilities
- Assist the manager with projects, as needed and perform other duties as assigned
What You Will Bring
- Knowledgeable with Salesforce.Com CRM and Sales Forecasting Systems
- Proven experience of managing Channel Partners in a Technology Environment
- Knowledgeable with Microsoft Excel
- A strong Team Player
- Must have good communications skills
- Attends to Meetings in different time zones if needed
- Must maintain confidentiality at all times
What's Great About Sophos?
- Our people - we innovate and create, all of which are accompanied by a great sense of fun and team spirit
- Employee-led diversity and inclusion networks that build community and provide education and advocacy
- Annual charity and fundraising initiatives and volunteer days for employees to support local communities
- Global employee sustainability initiatives to reduce our environmental footprint
- Global fitness and trivia competitions to keep our bodies and minds sharp
- Global wellbeing days for employees to relax and recharge
- Monthly wellbeing webinars and training to support employee health and wellbeing
Our Commitment To You
We're proud of the diverse and inclusive environment we have at Sophos, and we're committed to ensuring equality of opportunity.
We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants that can contribute to the diversity of our team.
All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation.
We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.
Data Protection