Sales Operations Senior Analyst

Position: Sales Operations Senior Analyst


Location: Quezon City


Job Description:
Leadership and Team Development:
Identify and nurture talent, lead, motivate, and coach direct reports for an effective team.
Manage team performance and drive continuous achievement of KPIs.
Operations Management:
Oversee day-to-day operations for consistent quality and productivity across channels.
Ensure performance aligns with relevant metrics or revenue goals.
Communication:
Effectively communicate quarterly strategy and monthly/weekly priorities.
Adjust messaging for different target audiences with concise communication.
Adaptability:
Quickly adapt to changes in workflows, processes, procedures, and product features.
Proactive Problem Solving:
Proactively share bottlenecks and challenges with quantified impact for prioritization.
Clearly outline current performance drivers and actions to improve.
Professionalism:
Maintain a professional and personable demeanor


Job Qualifications:
3 years of BPO experience with at least 1 year in a supervisory role.
1 year of relevant Sales experience (upselling, cross-selling, online sales, or telemarketing).
Open to undergraduates with relevant work experience.