FILINVEST COMPANY: CRIMSON RESORT & SPA MACTAN
JOB SUMMARY:
In accordance with the policies, procedure and standards of Chroma Hospitality, Inc. and Crimson Resort & Spa, Mactan, Under the general guidance and supervision of the Director of Sales and within the limits of established hotel policies and procedures, oversees and implements all sales activities in his / her specific area of responsibility. JOB DESCRIPTION: Implements all sales action plans related to his / her market areas as outlined in the marketing plan. Attends major travel functions (i.e. trade shows and promotional events) that deal specifically with his / her market area. Promotes and produces sales leads for Crimson Resort and Spa Ensures rate quoted and committed to clients are within specified guidelines. Establishes and maintains files on major active accounts within his / her market area. Plans sales trips, under the direct approval of Director of Sales & Marketing to major market areas, calling on accounts within his / her specific market areas. Reports to Director of Sales on potential markets needing coverage. Performs all duties and responsibilities in a timely and efficient manner. Performs related duties and special projects as assigned. Actively participates and contributes to the updating of the Marketing Plan. Replies to enquiries within 48 hours. Reliever for other Sales Managers assigned to other areas, as needed. Prepares sales call plan. Complaints Contracts Services Account Hotel Inspection Conducts hotel tours for overseas travel agents, local operators and corporate clients. Sales Enquiries Handles enquiries regarding travel agents, airline and corporate clients. Handles enquiries on one - off group request from local operators and overseas agent. Handles complaints from our corporate clients / accounts Prepares and traces incentive, FIT / GIT, one off and corporate meeting contracts Follow-up and traces wait-list bookings especially during high season. Is aware of VIP guests of our travel accounts and delivers necessary services / amenities. Guest Relations Greets guests upon arrival or during their stay. Checks arrival list, in-house guest list and VIP list daily to make personal contact. Calls up guest. Introduces self and ensures guest is satisfied with the room and other services. After-Sale Contract Establishes after - sale contact with organizer for future business. #J-18808-Ljbffr
