KEY RESPONSIBILITIES 1. Branch Operations Management:
? Supervise and manage all branch activities to ensure smooth operations.
? Develop and implement operational policies and procedures.
? Monitor and evaluate branch performance against established targets and take
corrective actions when necessary.
? Ensure compliance with company policies, industry regulations, and legal requirements.
2. Team Leadership:
? Recruit, train, and develop a high-performing branch team.
? Provide guidance, coaching, and support to staff members.
? Foster a positive work environment that encourages teamwork, collaboration, and employee growth.
? Conduct regular performance evaluations and goal-setting for team members.
3. Customer Relationship Management:
? Build and maintain strong relationships with existing and potential intermediaries and customers.
? Address customer inquiries, complaints, and concerns in a timely and effective manner.
? Identify opportunities to enhance customer satisfaction and loyalty.
? Monitor customer feedback and implement improvements as needed.
4. Sales and Business Development:
? Develop and execute strategies to achieve branch sales targets and revenue goals in all sales channels (Bancassurance, Agency, Brokers, and Other Distribution Channels).
? Recruit productive agents.
? Identify market trends, customer needs, and competitive intelligence to drive business growth.
? Work closely with the sales team to identify new business opportunities and expand the customer base.
? Develop and maintain partnerships with key clients and stakeholders.
5. Financial Management:
? Prepare and manage the branch budget, ensuring cost-effectiveness and profitability.
? Monitor financial performance, analyze variances, and take corrective actions as necessary.
? Ensure accurate financial reporting and compliance with accounting standards.
6. Risk Management:
? Identify and mitigate risks related to branch operations, compliance, and security.
? Implement and enforce security protocols and safety measures.
? Report incidents and maintain incident response procedures.
QUALIFICATIONS:
? Bachelor's degree in Business Administration, Management, or a related field (Master's degree preferred).
? Proven experience in a leadership role, preferably in branch management or a related field.
? Working in a banking or life insurance industry
? Strong understanding of the industry, products, and services offered by the organization.
? Excellent leadership, communication, and interpersonal skills.
? Proficiency in financial analysis and budget management.
? Ability to make strategic decisions and drive results.
? Knowledge of relevant regulations and compliance requirements.
? Customer-focused mindset with a commitment to delivering exceptional service.
? Strong problem-solving and decision-making abilities.
? Computer literacy and familiarity with relevant software applications
Job Type: Full-time
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