**AREAS OF RESPONSIBLITY**
- Participates in the development and implementation of business strategies for the hotel which are aligned with RHG's overall mission, vision values and strategies.
- Develops and implements strategies for achieving individual sales goals.
- Develops and implements strategies for achieving room sales goals.
- Monitors status regularly and adjusts strategies as appropriate.
**SALES FUNCTION**
- Achieves market share and revenue goals by working with the Director of Sales and Marketing on individual and team goals within assigned market segments.
- Develops data and recommends programs to meet clients' needs.
- Prepares proposals and contracts that are geared to maximize profit while satisfying client needs.
- Solicits files on a timely basis to confirm business.
**SALES FUNCTION**
- Uses outside sales calls, prospecting, hotels tours and hosting of clients to solicit new business**.
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- Maximizes upselling opportunities whenever possible.
- Personally handles and actively supervises the management of key accounts in each of the hotel's revenue contributing market segments.
- Where applicable, work closely with the MAO (Manila Admin Office) and NSO (National Sales Office) to assist the team in optimizing revenue generation.
- Develops strategies in securing or maintaining a preferred hotel status for global accounts and optimizes revenue contribution from these accounts at property level.
- Develops and executes effective business development strategies that will ensure a continued and sustainable profitable growth for rooms as well as all revenue centers.
- Responsible for a continuous assessment of pipeline accounts and evaluate its viability and potential.
- Cross sells other RHG sister hotels.
- Attends major tradeshows and promotional events to promote sales (rooms, catering, F&B and other facilities and services) for the hotel.
- Plans sales trips under the direction and approval of the DOSM to major markets and calling on the accounts within the specific market area.
- Analyzes market changes.
Under the direction of the DOSM, implements proactive programs to meet changes ie.
Changes brought about by political, economic or competitive changes in the market place.
- Maintains a high level of exposure for the hotel in major market area through direct sales, telephone, fax and written communication.
- Actively supports and implements group-wide sales initiatives eg.
Online bookings, Advanced Purchase, MICE Offers, Promo Rates, etc.
- Participates and contributes information in the forecasting process to come up with an accurate forecast.
- Recommends contracted room rate structure including but not limited to corporate rates, wholesale rates, long stay rates, group rates, etc.
ensuring maximum revenue generation.
- Conducts site inspection.
- Supervises all aspects of familiarization groups including inquiry, coordination and execution thereof.
- Contacts in-house customers to retain and grow existing business, repeat bookings or referrals to other RHG Hotels**.
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- Reviews individual and team goals on a weekly basis; recommends and takes appropriate actions to achieve objectives in key result areas**.
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- Ensure all materials used are in accordance with brand standards.
**COMMUNICATION**
- Maintains proper flow of information to sales team, reviews sales work file of assigned accounts.
- Communicates clients' requests to all departments in an effective and timely manner.
- Insures maximum occupancy on a daily basis by performing follow-ups on progress of groups booked with events services team.
- Assists with the completion of monthly booking report(s).
- Prepares reports as necessary to improve management decision making and critical evaluation of work activities.
**PLANNING**
- Responsible for post-familiarization group follow-up such as sending thank you letter and for developing potential client database for future business opportunities.
- Handles leads and inquiries from MAO, NSO and follows up accordingly with the Events Team as needed.
- Participates actively in the accounts review meeting chaired by the DOSM and attended by the GM.
**ADMINISTRATION**
- Keeps abreast of current and future competitors' products, pricing and sales programs and deploy resources to efficiently optimize RevPar and achieve/maintain the leading market position.
- Assist the DOSM to develop and implement and keep current the various segments of the marketing communications plan relating to sales.
- Establishes and maintains files of hit list accounts.
- Ensures that the RHG Management is strictly adhered to, to achieve maximum productivity levels.
- Ensure compliance RHG standards and integrity of database.
- Be familiar with the use of the sales and marketing software solutions ie.
Opera, Ideas, Sales Force, CVent, etc.
in managing the sales accounts and optimize all revenue opportunities.
**BRAND AMBASSADOR**
- Creates 100% guest satisfaction by providing the Yes I Can!
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