Job Objective: The Sales Coach will be focused on facilitating huddle trainings about product knowledge and sales behavior best practices. The goal is to build agents confidence in the products and consultative sales behaviors. The Sales Coach will have continued support throughout their role. Direct Influence on Sales Performance and Product Knowledge Dedicated Resource to Champion the Products, Services and Processes Facilitate Huddles and Trainings Build Agent Confidence in Products and Consultative Sales Coach and Mentor Essential Duties & Responsibilities Facilitating Learning Communicate product updates and enhancements thru formal learningsessions with production teams Work with the Training team in facilitating up-training on agent sales skills Work with the Quality team in identifying focus behaviours and trends toimprove TSR and overall customer experience Lead device and app demo sessions Manage the Demo Lab experience using the post-session survey Conducting agent huddle sessions to share content focused on best practices,product and processesCoaching & Mentoring Coaching agents through STOP light sessions (i.e. side jack with agent) Join Quality calibration sessions with Training & Operations to providerecommendations on behaviours related to Being An Product AmbassadorIn-Team and Program Collaboration Work with the Quality team in:o Analyzing key performance metrics on program and agent levelo Identifying data trends Attend "Ambassador update calls weekly with Product Ambassadorgovernance team and other ambassadors Provide feedback on site activities and priorities to Product AmbassadorGovernance teamAdministrative Tasks Work with WFM and Operations in scheduling weekly huddles and smart homedemo sessions for production teams Document the summary of weekly activities related to the Product Ambassadorprogram Maintain Demo Lab inventory and required documentation Distribute onsite collateral and promotional material Support key product campaigns (Gold/Silver/Bronze moments)Process Orientation Ensure that the client and Transcom standard procedures are implemented andcomplied with at all times. Responsible for keeping and archiving a library of product knowledgematerial/modules. Ensure that all product material, equipment and logistics are available and updated before training sessionsCulture Promote a culture of customer experience excellence and know-how for all products and services delivered to clients and customers. Promote incentives and recognition at the site/s Liaise with Operations (Managers, Team Leads), Training and Quality, and otherDepartments to maintain communication and understand skills development requirements related to sales Providing feedback on Operations,and Training & Quality Governance forimproving standards processes.Job Specifications (Qualifications, Skills and Experience)Educational Background: University degree or equivalent experienceWork Experience: Have worked in a training, quality and/or operations business units Have worked reports and metric analysis at an LOB or cluster level