We're obsessed with growth. From enabling companies to flourish, to helping careers bloom. SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management. As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy. The Sales Chat Representative is responsible for handling inbound sales, engaging with customers, and closing sales deals. This position will also be responsible for maintaining an up-to-date knowledge of our products and services, and providing excellent customer service to potential customers. This is an onsite position at our site, Sanctum, in SM North EDSA, Quezon City.
\n What does a day in the life as a Sales Chat Representative look like? Answer inbound sales chats from new and existing customersSell and upsell various software productsAchieve 5% sales conversion rate Help prevent cancellation through retention effortsResponds promptly and professionally to customer inquiries via chatProvides accurate information about products and services to customers Negotiate and closes sales deals over the phone, email or chatIdentifies customer needs and recommends appropriate products or servicesAssists with customer retention effortsTransfer non-sales related calls to the appropriate teamsMaintains accurate documentation of all customer interactions in CRM systemContinuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modulesCollaborates with other departments as needed to resolve customer issuesMaintains a positive, empathetic, and professional attitude toward customers and colleagues at all timesAdhere to company policies and proceduresMeets or exceeds performance targets for related KPIsPerforms other duties as assigned What are the required qualifications for a Sales Chat Representative? Must have high school diploma or equivalentMust be 18 years of age or olderPrevious experience in an inbound sales role or equivalent is a MUST.Experience supporting customers via phone, chat and email preferredStrong communication skills, both verbal and writtenStrong negotiation and sales skillsProficient in using computers and various software applications such as CRM Nice-to-have qualifications:Inbound sales role - preferably in the call center environmentSoftware and tech support sales
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Ninja Perks and Benefits *Full time employees ? Competitive compensation ? Adherence to government-mandated benefits ? Retirement Savings Program with Company Matching ? Life Insurance ? HMO on day 1 ? Paid time off, birthday leave ? Bonus and incentive plans ? Opportunities for skills training and personal and professional development ? Employee Referral Program ? Beautiful office space (for onsite employees) ? Free lunch provided daily (for onsite employees) Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready? Disclaimer: The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary. SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
