KEY RESPONSIBILITIES: 1. Branch Operations Management:
Supervise and manage all branch activities to ensure smooth operations.
Develop and implement operational policies and procedures.
Monitor and evaluate branch performance against established targets and take corrective actions when necessary.
Ensure compliance with company policies, industry regulations, and legal requirements.
2. Team Leadership:
Recruit, train, and develop a high-performing branch team.
Provide guidance, coaching, and support to staff members.
Foster a positive work environment that encourages teamwork, collaboration, and employee growth.
Conduct regular performance evaluations and goal-setting for team members.
3. Customer Relationship Management:
Build and maintain strong relationships with existing and potential intermediaries and customers.
Address customer inquiries, complaints, and concerns in a timely and effective manner.
Identify opportunities to enhance customer satisfaction and loyalty.
Monitor customer feedback and implement improvements as needed.
4. Sales and Business Development:
Develop and execute strategies to achieve branch sales targets and revenue goals in all sales channels (Bancassurance, Agency, Brokers, and Other Distribution Channels).
Recruit productive agents.
Identify market trends, customer needs, and competitive intelligence to drive business growth.
Work closely with the sales team to identify new business opportunities and expand the customer base.
Develop and maintain partnerships with key clients and stakeholders.
5. Financial Management:
Prepare and manage the branch budget, ensuring cost-effectiveness and profitability.
Monitor financial performance, analyze variances, and take corrective actions as necessary.
Ensure accurate financial reporting and compliance with accounting standards.
6. Risk Management:
Identify and mitigate risks related to branch operations, compliance, and security.
Implement and enforce security protocols and safety measures.
Report incidents and maintain incident response procedures.
QUALIFICATIONS:
Bachelor's degree in Business Administration, Management, or a related field (Master's degree preferred).
At least 7 years of background or experience in non-life insurance.
Proven experience in a leadership role, preferably in branch management or a related field.
Strong understanding of the industry, products, and services offered by the organization.
Excellent leadership, communication, and interpersonal skills.
Proficiency in financial analysis and budget management.
Ability to make strategic decisions and drive results.
Knowledge of relevant regulations and compliance requirements.
Customer-focused mindset with a commitment to delivering exceptional service.
Strong problem-solving and decision-making abilities.
Computer literacy and familiarity with relevant software applications.
