Job Title
Sales & Marketing Support
Job Overview
As a Sales & Marketing Support, you will be responsible for providing comprehensive support to the sales and marketing teams while effectively managing our Customer Relationship Management (CRM) system. The ideal candidate will possess a strong understanding of sales and marketing processes, excellent organizational skills, and proficiency in CRM software.
Key Responsibilities:
Database Management
Build and maintain customer databases, ensuring accuracy through regular data cleansing and validation.Implement customer coding for segmentation by region, industry, and type.Conduct data entry, de-duplication, and format databases compatible with Excel and CRM systems.
CRM Management & Support
Regularly update CRM with customer interactions, set appointments for Business Development Managers (BDMs), and assign leads based on customer segmentation.Manage contacts, ensuring accurate classification and current records.
Marketing Campaign Management
Oversee and manage the marketing calendar, executing email, SMS, and LinkedIn campaigns using CRM systems.Design and distribute marketing content to align with brand strategy.
Sales Support
Document call notes and track follow-up actions in CRM.Prepare sales reports and assist with lead generation.Confirm appointments and provide updated meeting details for BDMs. Qualifications: Data Management: Proficient in managing, cleansing, and updating large databases.CRM & Marketing Tools: Experienced in using CRM systems and marketing platforms for campaign execution.Organizational & Communication Skills: Strong ability to handle multiple tasks, schedules, and effective communication.Analytical & Attention to Detail: Skilled in report generation, performance tracking, and maintaining data accuracy.Marketing Experience & Software Proficiency: Background in managing marketing campaigns, proficient in MS Office and CRM tools.Proactive Attitude: Self-driven and problem-solving mindset.Proficient in using AI tools (ChatGPT, Co-pilot etc.)Proficient in using Apollo.IO, ZoomInfo, Lusha and/or other toolsWilling to work in Ortigas, Pasig.
Key Performance Indicators
• TBD
Budget: 50K-55K
Work location: Ortigas, Pasig City with opportunity for hybrid set up after regularization (2 days wfh, 3 days onsite work)
Work schedule: 5AM – 2PM (DST) or 6AM – 3PM
Other benefits: 15 SIL
1 Birthday Leave
3 Bereavement Leave
HMO upon 1st month of employment
Life Insurance (upon regularization)