Summary The position involves responding to general supplier inquiries, tracking orders using Netsuite, updating stakeholders on order status, engaging with suppliers for ordering and escalation support, maintaining accurate information in Netsuite, and staying updated on product knowledge and supplier processes.
Responsibilities Responding to General Supplier Questions: Addressing inquiries and concerns from customers and suppliers regarding completed sales, providing necessary information, and offering support. Order Tracking and Milestone Management: Utilizing Netsuite to track orders throughout the entire process, using tasks to monitor and update key milestones. Communication and Status Updates: Keeping partners, customers, and internal team members informed about the status of their orders, ensuring timely and accurate communication. Supplier Engagement and Support: Collaborating with suppliers to facilitate ordering processes and handle any necessary escalations during order implementation. Netsuite Data Management: Ensuring that Netsuite is regularly updated with all relevant information related to orders, maintaining accurate records and documentation. Product Knowledge and Supplier Process Updates: Staying up to date with product information and supplier processes to provide informed assistance to customers and suppliers. Any other task as requested by the reporting manager. Qualifications High school graduation or equivalent. Good communication skills Experience: 1 to 2 years of experience in a similar role is preferred, demonstrating familiarity with supplier interactions. Proficiency in Microsoft Excel for data management. Prior experience in any CRM is required. Netsuite experience preferred Why Diversify?
Since 2012, Diversify has created a culture where its people come first. With locations in Makati and BGC, working with Diversify means access to quality work spaces, the latest infrastructure and resources that have made them one of the leading offshore services providers in Metro Manila. You will immerse yourself in an open, widely diverse office culture where no idea is small enough and you constantly stay engaged with each other. Position Overview
Dress Code Smart Casual Working Hours 7am - 4pm Spoken Language Filipino & English Benefits Medical, Dental, Misc Allowance Company Size 1,000-1,500 Employees Average Processing Time 2 weeks Experience Diversify: Your Future Simplified