Abbott Rapid Diagnostics is part of Abbott's Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.
The position of Sales Administrator I is within Toxicology located in the Philippines. The role is responsible to have customer interaction, high levels of support and time management skills.
RESPONSIBILITIES: Respond to customer and employee tickets provided through our queue system. Schedule FedEx pick-ups for customers by calling the FedEx service line, investigate missed FedEx pick-ups and assist clients with auto pick-up requests. Respond to original ticket for resolution. Email clients Account Update/Change forms to gather new, updated customer data. Provide the form to customers and follow up with customers on a preset schedule to receive data back from the customer in a timely fashion. Email correspondence with customers and employees on general office matters – with direction and training provided by Customer Service Manager. Generate quotes and other customer-facing sales documents, including price schedules. Price and trend analysis performed in Excel – with direction and training provided by Sales Director. Research projects on United States state and local governments. Completes outbound clinic call projects as needed. Observes legal and ethical guidelines for safeguarding patient and company confidentiality (HIPAA) Other duties as assigned. BASIC QUALIFICATIONS | EDUCATION: Completed at least 2 years in College or with an Associate or Bachelor's Degree Medical or non-medical course. Open to all applicants with or without work experience. Possess characteristics such as adaptability working environment, analytical or logical reasoning, consistent performance, discipline and known the importance of individual work to company's stability. PREFERRED QUALIFICATIONS: Basic Excel, Word and Outlook experience required Strong Computer/Software Skills Detail-oriented Must be flexible to work on a night shift (between 6pm to 10am) Philippine Standard Time. Must be amenable to work on Overtime or during Rest Days when business requests for additional (paid) hours Must have strong oral and written communication skills. Willing to work with graveyard shift with fixed working schedule. COMPETENCIES: Internal – At least 1 year tenure in eScreen