ABOUT INFOCENTRIC INC. Infocentric Solutions Inc. inspires and enables organizations to run impactful business operations while commissioning robust identity security solutions to stimulate confidence and ease of growth and expansion to enterprises around the globe. As a leader in identity security solutions, Infocentric is known for its personalized service, unique and creative approach, responsiveness to its client's needs and requests, excellence in finding the right set of technology solutions for businesses in different industries, with outcome-driven innovation.
Job Brief:The Sales Account Manager is responsible for developing long-term relationships with a portfolio of end-users, connecting with key business executives and stakeholders. They liaise between a cross-functional internal/external (Vendor and Distributor) teams to ensure the timely and successful delivery of our solutions according to customer needs. ManageResponsibilities:I. The Sales Account Manager is responsible to manage a portfolio of accounts to achieve long-term relationships with customers.
a. Serves as the primary point of contact and builds a positive relationship with clients. b. Generate potential business using existing and network of customers. c. Ensure the timely and successful delivery of our products and services according to customer policies and strategies. d. Monitor Sales metrics on a monthly and quarterly basis ( e.g. revenue, gross profit, cross/up sales ) e. Set and track sales account targets, aligned with company objectives. f. Communicate clearly the progress of monthly/quarterly initiatives to internal and external; stakeholders through a reliable pipeline. g. Monitor and analyze customer's usage of our solutions and services. h. Update job and technical knowledge by joining professional organizations i. Provide regular communication/feedback with customers in a timely manner and aspire to deliver positive customer experience. j. Liaise between customer and other functional groups ( PMO, Technical Support, Service Delivery ) regarding the status of accounts and progress of on-going projects. 2. Performs Administrative functions to be assigned by the immediate supervisor.Skills Required: 1. Communication Skills - both oral and written (Expert )2. Computer Skills –Microsoft Office Suite, Goggle GSuite or CRM software – (Expert)3. Judgment, Planning and Decision Making – ( Intermediate )4. Administration and Management – ( Intermediate )5. Negotiation Skills – ( Intermediate )5. Customer Service – ( Expert )
Qualifications: 1. Bachelor's Degree in appropriate field of study or equivalent work experience.2. Proven account management or other relevant experience.3. With a minimum of 3+ years of work experience in marketing and sales.4. Excellent verbal and written communications skills.5. Experience in delivering client-focused solutions based on customer needs.6. Demonstrated ability to communicate, present and influence credibly and effectively at alllevels of the organization, including Executive and C-level.7. Proven ability to manage multiple projects while paying strict attention to details.8. Excellent verbal and communication skills.9. Self-motivated and able to thrive in a results-driven environment.10. Excellent time and management skills.11. Critical thinking and problem solving skills.12. Keen attention to details and adherence to deadlines.13. Technical competence across leading technology global brands, e.g. Dell EMC, HPE, IBM,Lenovo, Oracle, Microsoft, Cisco, Huawei, Fortinet, etc. 9 understanding of software,hardware, networks, etc.)