Rts, Claims And Recovery Functional Lead - Spx Express

Requirements: Must be a Bachelor's degree graduate of Industrial/Management Engineering or any related field.With at least 5-8 years relevant experience in warehousing, e-commerce, logistics, or related fields.Must be keen to details and data management.Highly knowledgeable in RTS and Claims process.Knowledgeable in using process improvement tools and problem-solving techniques.Knowledgeable in MS Office and Google Applications.With good interpersonal and communication skills.Willing to be assigned in Meycauayan, Bulacan and Plaridel, Bulacan.Job Description: Manage overall Return to Shipper/Seller process.Ensure that all RTS parcels are dispatched according to the given SOPs and KPIs.Collaborate with the claims team to manage past due items and ensure minimal claims on RTS.Work closely with SOC Ops team, Middle Mile, and Fleet Management on timely dispatch of parcels.Participate in the development and implementation of process strategies and tactical execution.Assess manpower needs and work with the support team for proper allocation.Provide guidance to RTS/Claims team, evaluate team's performance, and provide necessary training for continuous growth.
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