Resident Services Admin

Position : Resident Service AdministratorWorking Hours : M-F, 8:00am - 5:00pm, EST/ 9:00pm - 6:00am, PHTSalary Range : $ 1300 - 1500Position Summary:Acting as the operational backbone of our resident experience, the Resident Services Admin Coordinator manages all post-lease activities, ensuring smooth operations from move-in through the entire resident lifecycle. This virtual role focuses on resident communication, maintenance coordination, payment processing, and operational excellence.Critical Response Protocols Immediate triage of maintenance tickets Real-time emergency escalation Same-day processing of rent payments Daily resident communication managementCore Responsibilities Financial Operations Daily rent payment verification Monthly rent roll reconciliation Payment system management Financial documentation maintenance Maintenance Coordination Ticket triage and dispatch Emergency response coordination Status tracking and updates Vendor coordination Resident Communication Manage resident inquiries Coordinate maintenance access Send status updates Handle resident concerns Operational Support Process administrative requests Maintain documentation Track operational metrics Coordinate with property teams Required Experience 2+ years in property operations Strong financial processing background Experience with maintenance coordination Customer service expertise