**About us** IHG Hotels & Resorts** is one of the world's leading hotel companies, with around 350,000 people working across more than 100 countries to deliver True Hospitality for everyone while delivering the best returns for our hotel partners.
We have more than 5,800 leased, managed or owned hotels.
Our 16 brands help guests create amazing memories with the help of an incredible team.
Opportunities of all kinds are born at IHG.
You'll know our hotel brands.
They are some of the best known and most popular in the world - **InterContinental Hotels & Resorts**, **Kimpton Hotels & Restaurants**, **Regent**, **Voco Hotels**, **Holiday Inn**, **Holiday Inn Express**, **Holiday Inn Resort**, **Holiday Inn Club Vacations**, **Crowne Plaza Hotels & Resorts**, **Hotel Indigo**, **Staybridge Suites**, **Candlewood Suites**, **EVEN Hotels**, **HUALUXE** **Hotels and Resorts**, and **Avid Hotel**.
Every IHG brand has its own feel and culture.
But all bring guests together to create treasured moments.
IHG also manages** IHG® Rewards**, the world's first and largest hotel loyalty programme, with more than 100 million enrolled members worldwide.
We bring **True Hospitality** to everyone by connecting our portfolio of leading hotel brands, our leading-edge systems and our ways of reaching customers, with the passion and dedication of our colleagues around the world.
Individually, these are strengths.
Together, they give us the platform to deliver exceptional growth and the confidence to know we can make a difference to travelers everywhere.
At **IHG** we employ people who put our guests at the heart of everything they do.
And we're looking for more people like this to join our friendly and professional team.
**Your day to day**
We are looking for Reservations Sales Specialists who will provide travel advice and solutions.
A critical customer touch point for delivering on our IHG brand experience.
Be a brand champion, taking pride in using every customer interaction to educate guests about our brands and products.
Empowered to make creative decisions using tools and market insight that will deliver on the unique travel needs of our guests, to drive revenue and customer loyalty.
Passionate for learning and developing themselves to be the best in an ever-evolving role.
**_ Essential Duties and Responsibilities:_**
- Provide an industry-leading reservation solutions in English.
- Champion BrandHearted behaviors by demonstrating knowledge, passion and pride.
- Embrace the global and cultural diversity of our guest and business needs.
- Consistently meet or exceed defined performance expectations (revenue, conversion, quality, partner offers, guest satisfaction, etc.)
as set by management despite difficulties or obstacles.
- Build rapport with guests through active listening, maintaining an appropriate pace and using a conversational approach to deliver a warm and friendly guest experience.
- Inspire loyalty through personalized and efficient service driven by the guest's needs.
- Uses creativity to proactively find solutions to drive results; takes accountability and listens to ideas and feedback of others.
- Manage time effectively (including adherence to assigned schedule, attendance, break time compliance etc.)
- Navigate multiple web-based systems while managing various work streams to provide an enhanced guest experience.
- Work effectively by understanding, trusting and using tools and information appropriately.
- Self-motivated, positive, "want-to" attitude with a willingness to take on new challenges.
Actively participates in company initiatives, training and events.
- Take ownership of personal development while aligning with team priorities and company goals.
- Embracing change and adjusting well to evolutions in situation and task while sensitively responding and supporting others through change.
- Understand and consider the impact of own actions on self and others (colleagues, guests, and hotels, etc.)
- Seek opportunities to improve individual and team performance.
Help team and colleagues stay motivated and deliver on goals.
- Support and demonstrate IHG's company values and ways of working.
Willingly deliver on additional tasks as assigned.
**What we need from you**
**_
Technical Skills:_**
- Strong customer service and sales skills, with the ability to balance sales with service;
- Strong English communication skills - listening, written, verbal,
- Social intelligence - empathy, self
- awareness, cultural sensitivity
- Ability to customize generic information;
- Strong web-based navigation skills;
- Ability to embrace technological and organizational changes;
- Embrace evolving call and contact types, adopt new tools and processes;
- Efficient and accurate data capture
- Ability to use tools and resources to represent the geographical needs of the caller.
**_Experience:_**
Undergraduates are welcome to apply.
**IMPORTANT**:
- **Amenable to work on-site if needed** and if with no work f