**Duties and Responsibilities**:
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- Process all requests for reservations according to established procedures
- Answer correspondence and telephone calls for reservations / booking inquiries
- Request and accurately record all required reservation information
- File essential reservation correspondences according to dates of arrival
- Help maximize room sales by upselling and using established rate sell sequences
- Keep the Sales Manager (Rooms) informed of all developments in reservations and alert critical days and slack periods
- Maintain accurate guest history records for all FIT guests
- Provide courteous service to guests and respond promptly and tactfully to guest's requests and inquiries
- Comply with the Hotel's policies and procedures.
- Shift duty on a rotating basis
- Perform any other duties as may be assigned by the Sales Manager or the Resident Manager
- Good common sense and general knowledge of securing business
- Thoroughly familiar with the section's internal working procedures
- Performs other duties and responsibilities that may be assigned depending on the operational requirement of the department/division.
Qualifications and Experience:
- Bachelor's Degree in any field
- A minimum 1 or 2 years of relevant experience in an equivalent position in Revenue/ Reservations, preferably in a hotel industry
Requirements and Skills:
- Familiar with the hotel's rates, packages, and promotions as well as the Hotel's frequent guest and frequent travel arranger and other marketing programs
- Familiar with Opera PMS
- Can work with using MS Office tools, and Google utilizations
- Excellent communication and people skills
- Aptitude in problem-solving
- Keen to details and results
- drive approach
- Team player
Work Location: No.
16 Timog Avenue, Barangay Laging Handa, Quezon City
**Salary**: Php16,000.00 - Php18,000.00 per month
**Benefits**:
- Paid training
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Overtime pay
COVID-19 considerations:
All employees are required to follow the safety precautions established for the health and safety of the team members of the company.
Ability to commute/relocate:
- Quezon City: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Rooms/ Reservation Sales: 1 year (preferred)