Reservation Officer

Handle incoming reservation requests via phone, email, or online booking systems.Confirm and update reservations in the system accurately and promptly.Manage and adjust booking schedules as necessary.Ensure that all reservation details are correctly entered and maintained in the database.Provide detailed information about services, rates, and availability to potential customers.Assist customers with inquiries, changes, cancellations, and special requests.Address and resolve customer complaints and issues promptly and professionally.Build and maintain positive relationships with clients.Maintain accurate records of all reservations and transactions.Prepare reports on reservation trends, occupancy rates, and customer feedback.Ensure compliance with company policies and procedures.