Reservation / Lodging Call Center Agent

A Reservation/Lodging Agent is a hospitality professional who assists guests with booking accommodations, such as hotel rooms, vacation rentals, or event spaces.
They handle reservations, check-ins, and check-outs, ensuring a smooth and enjoyable experience for guests.
Reservation/Lodging Agents also provide information about amenities, services, and local attractions, as well as address any inquiries or concerns guests may have during their stay.
Their goal is to provide exceptional customer service and contribute to a positive guest experience.
Qualifications:
• Educational Background: SHS Graduate
• CEFR: B2
• Segment: Starter / Adapter

Segment References:
Starter No experience at all
Adapter With experience but not related to BPO.
Expo Gen 1 With Customer Service Experience 5 months below
Expo Gen 1 With Customer Service Experience 6-12 months
Expo Gen 1 With Customer Service Experience 13-24 months
Expo Gen 1 With Customer Service Experience 25-48 months
Expo Gen 1 With Customer Service Experience 49 months above
Expo Tech Expro 2 With Technical Support Experience 6-12 months
Expo Tech Expro 3 With Technical Support Experience 13-24 months
Expo Tech Expro 4 With Technical Support Experience 24-48 months