Reservation/Lodging Call Center Agent

A Reservation/Lodging Agent is a hospitality professional who assists guests with booking accommodations, such as hotel rooms, vacation rentals, or event spaces. They handle reservations, check-ins, and check-outs, ensuring a smooth and enjoyable experience for guests. Reservation/Lodging Agents also provide information about amenities, services, and local attractions, as well as address any inquiries or concerns guests may have during their stay. Their goal is to provide exceptional customer service and contribute to a positive guest experience.Qualifications:• Educational Background: SHS Graduate• CEFR: B2• Segment: Starter / AdapterSegment References:Starter No experience at allAdapter With experience but not related to BPO.Expo Gen 1 With Customer Service Experience 5 months belowExpo Gen 1 With Customer Service Experience 6-12 monthsExpo Gen 1 With Customer Service Experience 13-24 monthsExpo Gen 1 With Customer Service Experience 25-48 monthsExpo Gen 1 With Customer Service Experience 49 months aboveExpo Tech Expro 2With Technical Support Experience 6-12 monthsExpo Tech Expro 3With Technical Support Experience 13-24 monthsExpo Tech Expro 4With Technical Support Experience 24-48 months