Representative, Collections

Responsibilities

:

o Trained to handle outbound calls and/or receive inbound calls surrounding consumer past due credit card accounts

o Set up payment arrangements to bring past due accounts current

o Educate our customers

o Identify and find ways to improve service

o Identify and report call trends

Qualifications/Requirements:

o Must be fully fluent in English

o At least 2 years of collegepleted

o Basic Math Skills - Arithmeticputation

o Must have at least 30 mbps wired internet connection

o Amenable to work in a hybrid training arrangement, and pre-dominant work-from-home set-up afterpletion of bridge period.

Desired Characteristics:

o 6+ months of Customer Service, Sales or Collections experience in handling financial accounts in a BPO/Call Ce nter industry.

o Working knowledge of PowerPoint, Word, Excel and Outlook.

o Experience working in an environment where service levels are tracked.

Grade/Level: 04 Job Family Group:

Collections

Job Family Group:

Collections Job ID E2402651