**JOB OVERVIEW**
As a Reports Specialist, you will ensure the accuracy and timeliness of the reports needed by the clients, ensuring that they are well beyond the set standards for the company to consistently provide a world-class customer experience.
**DUTIES AND RESPONSIBILITIES**:
- Consolidate and review the information provided in a standard reporting format to the client
- Send weekly status report to the client listing out their requests, interim status and additional information needed from their end
- Providing support needed by the customer engagement team in attending to client queries/escalations
- Consistently meet established performance and quality standards set for Service Delivery Team
- Oversee the alignment of client requirements (process and guidelines) with the Verification Team and prioritize report generation
- Champion initiatives to optimize existing processes and improve efficiency, consistency and excellent quality of service to top tier and shared accounts
- Provide training and support for new members of the organization to explain the key function and purpose of their scope
- Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team
- Performs other functions related, analogous, and pertinent to the preceding enumeration as may be assigned by superiors from time to time
**CORE COMPETENCIES**:
- Preferably a graduate of any business or related course
- Excellent verbal and written communication skills
- Logical and analytical thinking
- Excellent work ethic
- Entrepreneurial mind-set
- A hunger to learn and grow professionally
- Capacity for independence
- Results driven, taking pride in achieving objectives
**Job Types**: Full-time, Permanent
**Benefits**:
- Health insurance
- Life insurance
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Day shift
- Fixed shift
- Monday to Friday
Supplemental Pay:
- 13th month salary
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Makati City: Reliably commute or planning to relocate before starting work (required)