Job Description
This is a remote position.
**About the Client**:
A leading and award-winning Australian IT services and solutions provider, Data#3 Limited (DTL), is focused on helping customers to harness the power of people and technology for a better future.
Built on a foundation of over 40 years' experience, combined with world-leading vendor technologies, Data#3 is constantly evolving its solutions and services to enable its customers' success.
Leveraging solutions such as cloud, modern workplace, security, data & analytics and connectivity, combined with Data#3's services across consulting, project services and managed services, Data#3 is delivering the digital future.
Listed on the ASX in 1997, Data#3 reported revenues of $1.9 billion in the 2021 financial year and has more than 1,200 employees.
Headquartered in Brisbane, it has facilities across 12 locations in Australia and Fiji.
**Job Summary**:
The majority of data will be coming from ServiceNow but will also include data from tools like NCentral and Entuity which are SQL versions.
A big part of the requirement is the refresh of our existing process, policy, and SOP documents into an updated and standardized template and format.
**Responsibilities**:
Refresh documentation into standardized templates
Translate reporting needs into production reports and dashboards
Minor re-writes of processes and procedures to ensure consistent language
Conduct a continuous review of reports and identify opportunities for improvements with the aim of minimizing redundant reporting and developing a single source of truth where possible
Automate data preparation and report creation where possible
Development of ad-hoc reports as necessary
Provide increased focus on analytics and empha providing valuable insights to drive improvement opportunities
Develop and maintain dashboards to visualize data utilizing Power BI
**Secondary Tasks**:
Ability to handle various data sources, using data modeling work to develop reporting capabilities and valuable insights across these data sources is key
Develop queries to extract data on department needs
**Requirements**:
Over 5 years of work experience.
At least 2 years working in data analysis or reporting role
Demonstrated experience in design, developing, and maintaining BI reports, optimizing efficiency in manipulating data, and writing complex queries.
Background in statistics and business/data modeling
Microsoft Word and Excel Advanced experience
Hands-on experience in Power-BI
Sound decision making and organizational skills
Exceptional English communications, both written and verbal
**Good-to-Have**:
ITIL Foundation V3 (certification)
Experience with reporting from ITSM systems, ServiceNow
**Benefits**:
**WHAT WE OFFER**:
? Above-Industry Compensation Package
? Premium Healthcare Coverage and Life Insurance
? Fun Monthly Employee Engagement Activities
? Opportunities for Learning, Personality Development, and Career Advancement
**Job Description**:
This is a remote position.
**About the Client**:
A leading and award-winning Australian IT services and solutions provider, Data#3 Limited (DTL), is focused on helping customers to harness the power of people and technology for a bett