**We help the world run better**
**Position Description**:
**Responsibilities**:
- Manage a portfolio of customers and work with each customer to develop reporting strategies and recommend best practices.
- Build, modify and maintain custom reports as per customer's agreed business requirements.
- Manage customer's expectations (internal and external) with regards to reporting deliverables, timeframes, etc.
by understanding the key business drivers and their prioritization.
- Ensure completion of deliverables, managing schedules, meeting milestones, delivering within budget and committed deadlines.
- Communicate project status with the SAP Concur project manager and/or customer (as applicable).
- Update progress in SAP Concur's project tracking tool.
- Work on support cases from the reporting queue through to resolution (as needed).
- Develop and maintain knowledge of SAP Concur's reporting module knowledge, implementation practices and methodologies.
- Be aware of, and comply with, all corporate policies (e.g.
data security, compliance, audit, etc).
**Qualifications**:
- Education, Experience & Training required:
- Business Admin (BA) / Bachelor of Science (BS) or equivalent experience.
- At least 2+ years' in consulting or related customer facing role.
- At least 2+ years' work experience with data reporting and analysis.
- Ability to work productively in a fast-paced, ever-changing environment o Ability to pass a background check
- Job Specific Specialized Knowledge & Skills: (in order of priorities)
- Exceptional written and verbal communication skills in English.
- Excellent presentation skills
- Analytical, consulting, troubleshooting, system testing and product evaluation skills
- Project management skills o Strong organizational skills and ability to deliver on commitments
- Creative solution development
- Ability to effectively utilize data and system tools.
- Functional knowledge of SAP Concur solutions strongly preferred o Proven ability to engage and interact with internal & external teams to resolve customer issues
- Ability to persuade and influence
- Ability to address and manage through ambiguous situations - assess situations, problem solve and make decisions
- Critical Performance Competencies:
- Major job activities - physical requirements:
- Use of computer and keyboard for extended periods of time on most or all workdays
- Use of telephone - throughout the workday as needed to conduct business
- Communicating and interacting with others
- Major job activities - mental requirements:
- Multiple concurrent tasks
- Ability to perform under stress
- Writing, reading and comprehension
- Problem solving
- Confidentiality
- Customer contact
**We build breakthroughs together**
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best.
At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.
We ultimately believe in unleashing all talent and creating a better and more equitable world.
**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: 337817 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid