Job Description
Are you passionate about reporting and ensuring billing data is correct and complete? Are you passionate about providing excellent customer service? Do you have experience with cloud technologies such as Microsoft Azure, Amazon Web Services, or Google Cloud Platform? If so, we have an exciting opportunity for you to join our Microsoft Partner team at Insight.
As a Microsoft reporting analyst, you will be responsible for ensuring Insight is being billed correct each month from Microsoft. You will help create and populate reports to help us make better business decisions to improve our offerings to our clients and Insight's revenue and margin. You will work closely with the Cloud Success organization with the end goal of ensuring our InsightCloud®Care business has the reporting and information they need succeed.
Primary Responsibilities of the position
· As a Microsoft Reporting Analyst, you will be responsible for reviewing the reconciliation files from Microsoft for the Cloud Solution Provider (CSP) program each month and ensuring that we are being billed correctly.
· You will also provide reporting support for the Microsoft business as a whole, including analyzing sales trends, client consumption and purchasing data, and market opportunities.
· You will work closely with the Microsoft Partner Team and the IT Finance team to ensure accuracy and compliance in the billing and reporting processes.
· You will also collaborate with other analysts and stakeholders across the organization to provide insights and recommendations for improving the Microsoft programs and the IT services we offer to our customers.
Requirements and preferred skills
· A bachelor's degree in Computer Science, Information Systems, Data, or a related field, or equivalent work experience
· Passionate about providing an excellent customer experience
· Passionate about reporting, accuracy of data
· Excellent with Excel
· Skilled with PowerBI
· At least 3 years of experience in an analysit role
· Experience with Microsoft CSP Billing
· Excellent communication, problem-solving, and analytical skills
· Knowledge of ServiceNow – the ability to create and run reports and dashboards to analyze tickets as well as work in a queue.
· Ability to work effectively under pressure, prioritize tasks, and meet deadlines
· A positive attitude, a customer-centric mindset, and a willingness to learn and grow
Physical Demands
The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· While performing the duties of this job, the employee is regularly required to sit, talk, hear, and operate a computer, telephone, and keyboard
· Specific vision abilities required by this job include close vision requirements due to computer work
· Regular, predictable attendance is required; including quarter-driven hours as business demands dictate
Work Environment
The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· Moderate noise (i.e., business office with computers, phone, and printers, light traffic)
· Ability to work in a confined area
· Ability to sit at a computer terminal for an extended period
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.