**Job Title:** Remote Web Chat Specialist
**Company:** Ayala Land
**Location:** Cebu, Central Visayas, PH
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
**Job Description:**
Ayala Land is seeking a dedicated and passionate Remote Web Chat Specialist to join our dynamic team. This entry-level position is an exciting opportunity for individuals looking to kickstart their career in customer service and online communication. As a Web Chat Specialist, you will play a crucial role in enhancing our customer experience by engaging with clients through our web chat platform.
**Key Responsibilities:**
- **Customer Engagement:**
- Respond promptly and effectively to customer inquiries via chat, ensuring a friendly and professional tone in all interactions.
- Identify customer needs and provide solutions or relevant information regarding our products and services.
- **Issue Resolution:**
- Analyze customer queries and complaints and make informed decisions to resolve issues efficiently.
- Escalate complex issues to appropriate departments while ensuring follow-up to guarantee customer satisfaction.
- **Data Management:**
- Document interactions and maintain accurate records of customer conversations using the company's chat software.
- Provide feedback and insights based on customer interactions to help improve service processes.
- **Product Knowledge:**
- Stay informed about our offerings and updates to provide accurate information to customers.
- Participate in ongoing training sessions to enhance product knowledge and customer service skills.
- **Team Collaboration:**
- Work collaboratively with the customer service team to share knowledge and best practices.
- Engage in regular team meetings to discuss performance metrics, share challenges, and celebrate successes.
**Requirements:**
- **Educational Background:**
- High School diploma or equivalent; relevant experience in customer service is a plus but not required.
- **Personality Traits:**
- Dedicated: Show commitment to the role and strive to exceed customer expectations.
- Passionate: Exhibit a genuine interest in helping customers and enhancing their overall experience with the company.
- **Soft Skills:**
- **Analytical Skills:** Ability to analyze information and data to identify solutions effectively.
- **Decision-Making Skills:** Capable of making informed decisions quickly and confidently to resolve client issues.
- **Technical Skills:**
- Proficiency in using chat software and basic computer applications (e.g., Microsoft Office).
- Familiarity with customer relationship management (CRM) systems is a plus.
- **Communication Skills:**
- Excellent written communication skills, with an ability to convey information clearly and concisely.
- Strong ability to maintain a positive attitude during customer interactions, even in challenging situations.
**Benefits:**
- Profit sharing opportunities
- Vision insurance coverage
- Free food during shifts
**Working Environment:**
At Ayala Land, we encourage a culture of ongoing learning and development to promote personal and professional growth. As a Remote Web Chat Specialist, you will have access to various training resources and support to enhance your skills and career trajectory.
**Application Deadline:** ********
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by law.
Join us in delivering exceptional customer support and start your career with Ayala Land today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
