**Job Title: Remote Web Chat Specialist**
**Company: DMCI**
**Location: Cebu, Central Visayas, Philippines**
**Job Type: Full-Time**
**Seniority Level: Entry Level**
**Years of Experience: 0**
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**About DMCI:**
DMCI is a leading company committed to pioneering change and setting industry benchmarks in the digital landscape. We pride ourselves on fostering an innovative and collaborative working environment where every team member contributes to the company's success.
**Position Overview:**
As a Remote Web Chat Specialist, you will play a crucial role in enhancing our customer experience through efficient and effective communication via our web chat platform. This entry-level position offers a unique opportunity to engage directly with customers, resolve their queries, and contribute to the overall growth and reputation of DMCI.
**Key Responsibilities:**
1. **Customer Interaction:**
- Engage with customers through our web chat service, providing timely and accurate responses to inquiries.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
2. **Issue Resolution:**
- Identify and assess customer needs to achieve satisfaction efficiently.
- Resolve customer complaints and issues using appropriate solutions and follow-up to ensure resolution.
3. **Communication:**
- Clearly communicate product information, promotional offers, and important updates to customers.
- Collect customer feedback and share insights with the team to enhance service quality.
4. **Documentation:**
- Accurately log all interactions with customers in our CRM system, ensuring a detailed record of inquiries and outcomes.
- Participate in data entry tasks, ensuring all information is up-to-date and accurate.
5. **Team Collaboration:**
- Collaborate with other team members to develop and implement strategies to improve customer service quality.
- Assist in training new staff members as needed, sharing best practices and knowledge of the web chat system.
6. **Performance Monitoring:**
- Participate in monitoring and analyzing chat metrics to improve service and response times.
- Regularly review personal performance metrics to meet targets and contribute to team goals.
7. **Continuous Learning:**
- Stay informed about company products, services, and industry trends to provide knowledgeable assistance to customers.
- Engage in ongoing training sessions and workshops to improve skills relevant to the role.
**Requirements:**
**Educational Background:**
- High school diploma or equivalent; a college degree is a plus.
**Professional Experience:**
- No prior professional experience required; this is an entry-level opportunity suitable for recent graduates or those seeking to enter the customer service field.
**Personality Traits:**
- Dedicated and passionate about delivering exceptional customer service.
- Strong work ethic with a commitment to continuous improvement.
**Soft Skills:**
- Strong leadership abilities with a focus on teamwork and collaboration.
- Negotiation skills to articulate and convey solutions effectively and persuasively.
**Technical Skills:**
- Familiarity with web chat platforms and customer service software is a plus but not mandatory.
- Basic computer proficiency, including knowledge of email and instant messaging platforms.
**Benefits:**
- Visa Sponsorship.
- Paid Overtime.
- Company Equipment provided for remote work.
- Opportunities for career advancement and professional development.
**Working Environment:**
Join a company that prides itself on pioneering change and setting industry benchmarks. As a Remote Web Chat Specialist, you will be part of a dynamic team that encourages innovation, inclusivity, and growth.
**Application Deadline:**
- Please submit your applications by **October 4, 2024**.
**Equal Opportunity Statement:**
DMCI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
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We look forward to your application and the opportunity to welcome you to our team!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
