**Job Title:** Remote Web Chat Specialist
**Company:** BeautyMNL
**Location:** Cebu, Central Visayas, PH
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 1
**Company Overview:**
At BeautyMNL, we are dedicated to empowering beauty enthusiasts through a seamless online shopping experience. As a leading e-commerce platform for beauty products in the Philippines, we strive for excellence and uphold high standards in all endeavors. Join our passionate team and be part of a growth-oriented environment where innovation meets beauty!
**Job Description:**
We are seeking a hardworking and resilient Remote Web Chat Specialist to enhance our customer service team. In this entry-level position, you will play a crucial role in providing top-notch support to our customers through live chat. Your primary responsibility will be to engage with customers, answer inquiries, resolve issues, and ultimately ensure a positive shopping experience for our users.
**Key Responsibilities:**
- Respond promptly to customer inquiries via web chat, providing accurate information on products, orders, and policies.
- Assist customers with troubleshooting technical issues related to their shopping experience.
- Maintain a high level of professionalism and empathy during chat interactions to foster positive customer relationships.
- Collaborate closely with team members to identify and escalate complex customer issues to the appropriate departments.
- Document customer interactions and feedback accurately in the CRM system to ensure continuity and attentive service.
- Contribute to goal achievement by meeting or exceeding performance targets, including response time and satisfaction metrics.
- Participate in training sessions and team meetings aimed at improving knowledge of products and services.
- Stay updated on new product launches and promotions to provide customers with current and relevant information.
- Uphold the company's values and standards by delivering excellence in every customer interaction.
**Requirements:**
- High school diploma or equivalent; some college education preferred.
- Minimum of 1 year of customer service experience, preferably in an e-commerce or retail environment.
- Strong written communication skills with an emphasis on clarity and professionalism.
- Ability to multitask and manage time effectively in a remote work environment.
- Proficiency in using chat support tools and CRM systems; familiarity with beauty products is a plus.
- Demonstrated resilience in handling challenging customer interactions with a calm demeanor.
- Hardworking attitude with a commitment to teamwork and collaboration.
**Preferred Personality Traits:**
- Hardworking: A self-motivated individual who is dedicated to contributing positively to the team and the company's goals.
- Resilient: Able to adapt to a fast-paced environment and effectively manage stress while maintaining a positive attitude.
**Soft Skills:**
- Teamwork: Ability to collaborate effectively with colleagues to deliver the best customer experience.
- Emotional Intelligence: Strong interpersonal skills to empathize with customers, understanding their needs and emotions during chats.
**Benefits:**
- Employee discounts on all BeautyMNL products.
- Relocation allowance for eligible candidates.
- Paid overtime for any additional hours worked.
**Working Environment:**
At BeautyMNL, we thrive on a collective goal to achieve excellence. We encourage our team members to uphold high standards in all endeavors, fostering a culture of success and continuous improvement.
**How to Apply:**
If you meet the requirements above and are excited about joining our team, please submit your application by **October 4, 2024**. We look forward to reviewing your application!
**Equal Opportunity Statement:**
BeautyMNL is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
